Question
Cognizant Technology solution
Cognizant Technology solution
US
Posted: 9 hours 8 minutes ago
Last activity: 9 hours 8 minutes ago
Last activity: 30 Nov 2025 5:27 EST
Blueprint query
Hi,
Following are my queries with respect to customer engagement blueprint.
- Currently there is no way add engagement policy in Blueprint so as a result, in ops manager we can only import action and treatment and no engagement policy. However for our client they create single change request for adding specific action, treatment and engagement policy. So if they start using Blueprint then even after importing Blueprint they again had to create a new change request to update the engagement policy for the action. Is there a way to solve that?
- While simulating offers in Blueprint itself is there a way to view and modify the engagement policy and other arbitration factor so that simulation can be more practical?
- One of our client is using AEM for the treatment and there are many variation for treatment they create in AEM, so for them, how can we import only the treatment to AEM from blueprint? Is there any best practice for that?
Victor