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Question

 Hector Serrano Martinez de Guereñu (HectorSMG)
Capgemini
Senior Consultant
Capgemini
ES
HectorSMG Member since 2017 44 posts
Capgemini
Posted: Jul 30, 2018
Last activity: Aug 21, 2018
Posted: 30 Jul 2018 6:48 EDT
Last activity: 21 Aug 2018 7:45 EDT
Closed
Solved

Blank screen after logging-in Pega 7.4 Platform

Hi,

I have installed Pega 7.4 in a virtual machine and after entering credentials I receive a blank screen. I have seen lots of errors in the console F12 developer tools in IE which I attach.

The same in IE 11 and Chrome. The same from the virtual machine and outside. From outside I can do logging in another Pega platform.

Any suggestion?

Thanks a lot

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Accepted Solution

Posted: 6 years ago
Posted: 13 Aug 2018 4:29 EDT
Aniket Mamade (AniketM0)
Cognizant Technology Solutions India PVT Ltd

Cognizant Technology Solutions India PVT Ltd
IN

Hi Shibani!!

 

Thanks for your help on this. Fortunately, I got some luck to get this fixed. I re-installed the application and it does work fine now. I was not able to get why but yeah I suppose installation was the problem for me in first go. 

 

Thanks to everyone who took some time to help me resolve this :) 

Regards,

Aniket.

 

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Posted: 6 years ago
Posted: 30 Jul 2018 12:14 EDT
Marc Lasserre (MarcLasserre_GCS)
PEGA
Technical Account Manager
Pegasystems Inc.
FR

Hello,

What type of user is it? Do you have the same behavior with Out-Of-The-Box user? The PegaRULES logs might be interesting as well to look at I guess.

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Posted: 6 years ago
Posted: 30 Jul 2018 13:10 EDT
Rachit Agarwal (Rachit_Agarwal)
PEGA
Principal Technical Support Engineer
Pegasystems Inc.
US

Just to confirm, did we make any changes to related to javascript, just before we started facing this error. Also, are we facing the same issue with every operator? Please let us know.

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Posted: 6 years ago
Posted: 6 Aug 2018 15:14 EDT
Aniket Mamade (AniketM0)
Cognizant Technology Solutions India PVT Ltd

Cognizant Technology Solutions India PVT Ltd
IN
Hi...I too am getting the same issue. I had downloaded Pega 7.4 personal edition and had installed the same in my system.I was able to get till pega login page. I was also able to login but once you login when you expect designer studio to appear at this point a blank white page appear. Not sure Why? Need help!! Thanks in advance.
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Posted: 6 years ago
Posted: 7 Aug 2018 1:26 EDT
Aniket Mamade (AniketM0)
Cognizant Technology Solutions India PVT Ltd

Cognizant Technology Solutions India PVT Ltd
IN
Hi Rachit!! Thanks for your quick reply!! I have tries using both IE and Morzilla.
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Posted: 6 years ago
Posted: 7 Aug 2018 3:21 EDT
Simon Chan (chans3)
PEGA
Senior Principal Engineer, Technical Support - 1:1 Customer Engagement
Pegasystems Inc.
GB

Has the system startup without any error? Have a look at PegaRULES.log covering the startup timeframe.

Regards

Simon

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Posted: 6 years ago
Posted: 7 Aug 2018 14:56 EDT
Aniket Mamade (AniketM0)
Cognizant Technology Solutions India PVT Ltd

Cognizant Technology Solutions India PVT Ltd
IN
Sorry Chans3 I was not able to find pegaRULES.log anywhere. Has it to anything with IE version?? The one I am using is 11th.
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Posted: 6 years ago
Posted: 7 Aug 2018 15:14 EDT
Aniket Mamade (AniketM0)
Cognizant Technology Solutions India PVT Ltd

Cognizant Technology Solutions India PVT Ltd
IN

Here we go!! I just now updated my google chrome and this is what I have got in console screen. Can someone please help me counter this? Is there any issue with my setup or this is happening because of  some system config??

Thanks in advance!!

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Posted: 6 years ago
Posted: 8 Aug 2018 9:23 EDT
Aniket Mamade (AniketM0)
Cognizant Technology Solutions India PVT Ltd

Cognizant Technology Solutions India PVT Ltd
IN

Any help or suggestion on above please?? I want to get this fixed as soon as possible so that I start doing projects on this. Please help!! thanks in advance.

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Posted: 6 years ago
Posted: 9 Aug 2018 2:44 EDT
Aniket Mamade (AniketM0)
Cognizant Technology Solutions India PVT Ltd

Cognizant Technology Solutions India PVT Ltd
IN

Anyone out there to help please??

Thanks in advance!!

 

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Posted: 6 years ago
Posted: 10 Aug 2018 4:40 EDT
Simon Chan (chans3)
PEGA
Senior Principal Engineer, Technical Support - 1:1 Customer Engagement
Pegasystems Inc.
GB

But you do get the login screen right? If that is the case, the system must have been able to initialize. Which application server do you use? Can you provide the application server log?

Simon

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Posted: 6 years ago
Posted: 10 Aug 2018 6:04 EDT
Aniket Mamade (AniketM0)
Cognizant Technology Solutions India PVT Ltd

Cognizant Technology Solutions India PVT Ltd
IN

Hi Simon,

Thanks for your help!!

As I am using the personal edition of Pega tomcat server is what we will be using I suppose. If this has to be logs of my system then can you please guide me on from where I need to get those from. If they are from Pega server startup then I would get them today for your review. 

Meanwhile,if you would have seen my earlier comment with attachment you would be able to see that we have many errors in console screen.

Regards,

Aniket.

 

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Posted: 6 years ago
Posted: 10 Aug 2018 8:10 EDT
Shibani Sahu (ShibaniSahu) Manager, Services Engineering, Case Management
Pegasystems Inc.
IN

Hello Aniket,

As per the screenshot you shared, Link describes Error while decompressing the response body (e.g. ERR_CONTENT_DECODING_FAILED), Disabling compression in Tomcat (set "compression" to "false" in server.xml)  helps to resolve the issue. Hope it helps!!!
 

 

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Accepted Solution

Posted: 6 years ago
Posted: 13 Aug 2018 4:29 EDT
Aniket Mamade (AniketM0)
Cognizant Technology Solutions India PVT Ltd

Cognizant Technology Solutions India PVT Ltd
IN

Hi Shibani!!

 

Thanks for your help on this. Fortunately, I got some luck to get this fixed. I re-installed the application and it does work fine now. I was not able to get why but yeah I suppose installation was the problem for me in first go. 

 

Thanks to everyone who took some time to help me resolve this :) 

Regards,

Aniket.

 

To see attachments, please log in.

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