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Question

 Barry Coughlan (BarryC37) ASB Customer Intelligence Platform Owner
ASB
NZ
BarryC37 Member since 2016 1 post
ASB
Posted: Apr 26, 2017
Last activity: Apr 27, 2017
Posted: 26 Apr 2017 22:18 EDT
Last activity: 27 Apr 2017 21:53 EDT
Closed

Best practice change management

I'm struggling to find any material to support the people change management aspect of adopting Pega BPM/workflow?

Typically staff are moving from a low level of automation, multiple systems and work arounds that have evolved for years to a world of reporting, auditability, automation and all the other good stuff that comes with Pega. However, I can't find any material to support the people change aspect, how to smooth the transition, how does this now impact managers, how do they use the data/reporting to run an effective team etc. Even some basic documentation/glossary to explain the likes of what is 'next assignment' - How does it work, why should I use it?

Has anyone found this type of documentation from Pega? Appreciate any ideas, links, documents that people can share.

Thanks

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Case Management Project Delivery

Posted: 7 years ago
Posted: 27 Apr 2017 21:53 EDT
Karthik Eppili (KarthikEppili) PEGA Senior Principal Engineer, Runtime Engine And Search, Australia - Sydney
Pegasystems Inc.
AU

Base start for understanding these is CSA(Certified System Architect) course in Pega Academy for Pega Beginners to understand PEGA BPM.

For Business users/Managers CBA(Certified Business Architect) is a good course to start with.

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