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Question

 Dhanamalini Gurunath (DhanamaliniG)
Vodafone
Dhanamalini Gurunath
Vodafone
IN
DhanamaliniG Member since 2014 5 posts
Vodafone
Posted: May 27, 2021
Last activity: Sep 22, 2021
Posted: 27 May 2021 9:41 EDT
Last activity: 22 Sep 2021 9:48 EDT
Closed
Solved

BatchOut table is populated with the offer records but DBTemplate is empty

Hi 

we have a requirement to populate offer records in multiple DBTemplates based on the pyChannel. So we configured the Offer flow with different DB templates using a simple Generic flow shape, routed accordingly based on a decision shape based on pychannel value.

Out the of 2 DB Templates configured, Template1 gets populated whereas the Template2 does not. But am able to see offer records for both in the Batchout table.

Any idea why this happens?

P.S - Template2 works fine if configured in the Engagement , which we do not want now.

***Edited by Moderator Marissa to update Platform Capability tags****
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Pega Platform
Data Integration

Accepted Solution

Posted: 3 years ago
Updated: 3 years ago
Posted: 22 Sep 2021 9:06 EDT
Updated: 22 Sep 2021 9:47 EDT
Dhanamalini Gurunath (DhanamaliniG)
Vodafone
Dhanamalini Gurunath
Vodafone
IN

@DhanamaliniG We found that the DBTemplate instance was having errors. This issue got resolved, once we fixed the template and made it online.

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