Question
Entel
CL
Last activity: 22 Apr 2022 10:17 EDT
The application crashes
Can you help me please. The application crashes and gives the following error
Can you help me please. The application crashes and gives the following error
2022-04-20 09:35:34,234 [or], Partitions=[11]] [ STANDARD] [ ] [ ] (ataflow.task.ExecutionDoneTask) ERROR - No nodes are processing the run [pzStandardProcessor] and its current status is [Resuming]. Setting it to Paused 2022-04-20 09:37:43,178 [Flow.Default-Pulse:0] [ STANDARD] [ ] [ ] (.DataFlowServicePulseOperation) ERROR - Error during while executing pulse task: rebalanceStreamableRunsWhenNotAllNodesAreProcessing java.lang.IllegalStateException: Cannot resume run [pyProcessNotification] with status [Resuming]. Reason: Cannot transition run to Resuming at com.pega.dsm.dnode.impl.dataflow.task.ResumeRunTask$ResumeTaskResult.generateException(ResumeRunTask.java:116) ~[d-node-8.1.8-1032.jar:?] at com.pega.dsm.dnode.impl.dataflow.task.RebalanceRunTask.continueResume(RebalanceRunTask.java:160) ~[d-node-8.1.8-1032.jar:?] at com.pega.dsm.dnode.impl.dataflow.task.RebalanceRunTask.continuePausing(RebalanceRunTask.java:149) ~[d-node-8.1.8-1032.jar:?] at com.pega.dsm.dnode.impl.dataflow.task.RebalanceRunTask.doRebalance(RebalanceRunTask.java:112) ~[d-node-8.1.8-1032.jar:?] at com.pega.dsm.dnode.impl.dataflow.task.RebalanceRunTask.rebalance(RebalanceRunTask.java:69) ~[d-node-8.1.8-1032.jar:?] at com.pega.dsm.dnode.impl.dataflow.task.RebalanceRunTask.rebalance(RebalanceRunTask.java:54) ~[d-node-8.1.8-1032.jar:?] at com.pega.dsm.dnode.impl.dataflow.service.DataFlowServicePulseOperation$6.execute(DataFlowServicePulseOperation.java:267) ~[d-node-8.1.8-1032.jar:?] at com.pega.dsm.dnode.impl.dataflow.service.DataFlowServicePulseOperation$9.emit(DataFlowServicePulseOperation.java:308) ~[d-node-8.1.8-1032.jar:?] at com.pega.dsm.dnode.impl.stream.DataObservableImpl$SafeDataSubscriber.subscribe(DataObservableImpl.java:338) ~[d-node-8.1.8-1032.jar:?] at com.pega.dsm.dnode.impl.stream.DataObservableImpl.subscribe(DataObservableImpl.java:40) ~[d-node-8.1.8-1032.jar:?] at com.pega.dsm.dnode.impl.stream.DataObservableImpl.await(DataObservableImpl.java:102) ~[d-node-8.1.8-1032.jar:?] at com.pega.dsm.dnode.impl.stream.DataObservableImpl.await(DataObservableImpl.java:91) ~[d-node-8.1.8-1032.jar:?] at com.pega.dsm.dnode.api.prpc.service.ServiceManager$9.run(ServiceManager.java:439) ~[d-node-8.1.8-1032.jar:?] at com.google.common.util.concurrent.MoreExecutors$ScheduledListeningDecorator$NeverSuccessfulListenableFutureTask.run(MoreExecutors.java:656) ~[guava-19.0.jar:?] at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511) ~[?:1.8.0_181] at java.util.concurrent.FutureTask.runAndReset(FutureTask.java:308) ~[?:1.8.0_181] at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.access$301(ScheduledThreadPoolExecutor.java:180) ~[?:1.8.0_181] at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.run(ScheduledThreadPoolExecutor.java:294) ~[?:1.8.0_181] at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149) ~[?:1.8.0_181] at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624) ~[?:1.8.0_181] at com.pega.dsm.dnode.util.PrpcRunnable$1.run(PrpcRunnable.java:44) ~[d-node-8.1.8-1032.jar:?] at com.pega.dsm.dnode.util.PrpcRunnable$1.run(PrpcRunnable.java:41) ~[d-node-8.1.8-1032.jar:?] at com.pega.dsm.dnode.util.PrpcRunnable.execute(PrpcRunnable.java:52) ~[d-node-8.1.8-1032.jar:?] at com.pega.dsm.dnode.impl.prpc.PrpcThreadFactory$PrpcThread.run(PrpcThreadFactory.java:109) ~[d-node-8.1.8-1032.jar:?]
I also have thousands of repetitions of this error
2022-04-20 18:18:55,323 [ PegaRULES-Batch-42] [ STANDARD] [ ] [ PegaRULES:8] (ernal.async.BatchRequestorTask) ERROR - Batch activity "Int-PegaCDH-Container.CreateAssociationsInIH" threw: com.pega.pegarules.pub.PRRuntimeError: PRRuntimeError at com.pega.pegarules.session.internal.mgmt.base.ThreadRunner.runActivitiesAlt(ThreadRunner.java:713) ~[prprivate.jar:?] at com.pega.pegarules.session.internal.mgmt.base.ThreadRunner.runActivities(ThreadRunner.java:572) ~[prprivate.jar:?] at com.pega.pegarules.session.internal.mgmt.PRThreadImpl.runActivities(PRThreadImpl.java:481) ~[prprivate.jar:?] at com.pega.pegarules.session.internal.async.agent.QueueProcessor.executeBatchTask(QueueProcessor.java:297) ~[prprivate.jar:?] at com.pega.pegarules.session.internal.async.agent.QueueProcessor.execute(QueueProcessor.java:362) ~[prprivate.jar:?] at com.pega.pegarules.session.internal.async.BatchRequestorTask.run(BatchRequestorTask.java:1139) ~[prprivate.jar:?] at com.pega.pegarules.session.internal.PRSessionProviderImpl.performTargetActionWithLock(PRSessionProviderImpl.java:1366) ~[prprivate.jar:?] at com.pega.pegarules.session.internal.PRSessionProviderImpl.doWithRequestorLocked(PRSessionProviderImpl.java:1109) ~[prprivate.jar:?] at com.pega.pegarules.session.internal.PRSessionProviderImpl.doWithRequestorLocked(PRSessionProviderImpl.java:990) ~[prprivate.jar:?] at com.pega.pegarules.session.internal.async.BatchRequestorTask.run(BatchRequestorTask.java:805) ~[prprivate.jar:?] at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149) [?:1.8.0_181] at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624) [?:1.8.0_181] at java.lang.Thread.run(Thread.java:748) [?:1.8.0_181] Caused by: com.pega.pegarules.pub.generator.RuleNotFoundException: Failed to find a 'RULE-OBJ-ACTIVITY' with the name 'CREATEASSOCIATIONSINIH' that applies to 'Int-PegaCDH-Container'. There were 2 rules with this name in the rulebase, but none matched this request. The 2 rules named 'CREATEASSOCIATIONSINIH' defined in the rulebase are: 1 related to applies-to class 'Int-PegaCDH-Container', but were defined in rulesets which are not in your rulesetlist: 'PegaMKT-Engine:08-01-01'. 1 unrelated to applies-to class 'Int-PegaCDH-Container', for example: 'PegaMKT-'.
Current RulesetList: Pega-ProcessCommander:08-01, Pega-DeploymentDefaults:08-01, Pega-DecisionScience:08-01, Pega-DecisionArchitect:08-01, Pega-LP-Mobile:08-01, Pega-LP-ProcessAndRules:08-01, Pega-LP-Integration:08-01, Pega-LP-Reports:08-01, Pega-LP-SystemSettings:08-01, Pega-LP-UserInterface:08-01, Pega-LP-OrgAndSecurity:08-01, Pega-LP-DataModel:08-01, Pega-LP-Application:08-01, Pega-LP:08-01, Pega-SystemOperations:08-01, Pega-UpdateManager:08-01, Pega-SecurityVA:08-01, Pega-Feedback:08-01, Pega-HealthCheck:08-01, Pega-AutoTest:08-01, Pega-AppDefinition:08-01, Pega-ImportExport:08-01, Pega-LocalizationTools:08-01, Pega-RuleRefactoring:08-01, Pega-ProcessArchitect:08-01, Pega-Portlet:08-01, Pega-Content:08-01, Pega-BigData:08-01, Pega-NLP:08-01, Pega-DecisionEngine:08-01, Pega-IntegrationArchitect:08-01, Pega-SystemArchitect:08-01, Pega-Desktop:08-01, Pega-EndUserUI:08-01, Pega-Survey:08-01, Pega-Social:08-01, Pega-SharedData:08-01, Pega-API:08-01, Pega-EventProcessing:08-01, Pega-Reporting:08-01, Pega-UIDesign:08-01, Pega-Gadgets:08-01, Pega-UIEngine:08-01, Pega-ProcessEngine:08-01, Pega-SearchEngine:08-01, Pega-IntegrationEngine:08-01, Pega-RulesEngine:08-01, Pega-Engine:08-01, PegaLegacyRules:01-01, Pega-ProCom:08-01, Pega-IntSvcs:08-01, Pega-WB:08-01, Pega-RULES:08-01
at com.pega.pegarules.generation.internal.vtable.ruleres.VirtualTableResolverImpl.throwDetailedRuleNotFoundException(VirtualTableResolverImpl.java:722) ~[prprivate.jar:?] at com.pega.pegarules.generation.internal.vtable.ruleres.VirtualTableResolverImpl.resolveToCandidate(VirtualTableResolverImpl.java:426) ~[prprivate.jar:?] at com.pega.pegarules.generation.internal.vtable.ruleres.VirtualTableResolverImpl.resolveToContainer(VirtualTableResolverImpl.java:379) ~[prprivate.jar:?] at com.pega.pegarules.generation.internal.vtable.ruleres.VirtualTableResolverImpl.resolveRule(VirtualTableResolverImpl.java:148) ~[prprivate.jar:?] at com.pega.platform.executionengine.vtable.internal.VirtualTableNoChangeImpl.resolveRule(VirtualTableNoChangeImpl.java:322) ~[execution-engine.jar:?] at com.pega.pegarules.generation.internal.PRGenProviderImpl.get(PRGenProviderImpl.java:597) ~[prprivate.jar:?] at com.pega.pegarules.session.internal.mgmt.Executable.doActivity(Executable.java:3540) ~[prprivate.jar:?] at com.pega.pegarules.session.internal.mgmt.base.ThreadRunner.runActivitiesAlt(ThreadRunner.java:646) ~[prprivate.jar:?] ... 12 more
***Edited by Moderator Marije to add Support Case Details; update capability tags***
Pegasystems Inc.
GB
@YolandaAndreinaS3435 Have you already logged a support request for this? If so, please provide the INC id here.
Can you tell us what troubleshooting you have already carried out?
Here are the typical types of questions that you need to ask:
-Were there any changes made to the system immediately before this issue started?
-How many nodes is this environment cluster?
-Is the Queue Processor "pyProcessNotification" mapped to BackgroundProcessing node type?
-Can you please verify if the nodes in the cluster is stable?
-Are node's part of this cluster frequently becoming unreachable?
-Do you see any UI errors onscreen at the time you see exceptions in logs?
-Is this causing any issues with Pega platform usage?
-Is there a known trigger?
-Are you aware what are the steps to reproduce this issue?
-Can you please log in to the Admin Studio, launch the Queue Processor landing page and provide a screenshot showing the state of pyProcessNotification queue processor?
-Can you check for any lock errors here: DevStudio -> Configure -> Decisioning -> Decisions -> DataFlows -> Real-Time Processing
I would suggest that you log a support incident for this, and be sure to provide them with the e PegaCLUSTER logs from all the nodes
Entel
CL
Hello @MarijeSchillern,
Thanks for the help. I answer the questions below
- Can you tell us what troubleshooting you have already carried out?
We are constantly monitoring the platform and reengineering developments
Here are the typical types of questions that you need to ask:
- Were there any changes made to the system immediately before this issue started?
There was a new campaign release, but the second error his happening before the new campaign
- -How many nodes is this environment cluster?
18
- -Is the Queue Processor "pyProcessNotification" mapped to BackgroundProcessing node type?
Yes
- -Can you please verify if the nodes in the cluster is stable?
They are
- Are node's part of this cluster frequently becoming unreachable?
Recently we have had a few nodes becoming unreachable
- -Do you see any UI errors onscreen at the time you see exceptions in logs?
Not that we are aware of.
- Is this causing any issues with Pega platform usage?
Is causing several timeouts
- Is there a known trigger?
Every time the service is used to consult campaigns
Hello @MarijeSchillern,
Thanks for the help. I answer the questions below
- Can you tell us what troubleshooting you have already carried out?
We are constantly monitoring the platform and reengineering developments
Here are the typical types of questions that you need to ask:
- Were there any changes made to the system immediately before this issue started?
There was a new campaign release, but the second error his happening before the new campaign
- -How many nodes is this environment cluster?
18
- -Is the Queue Processor "pyProcessNotification" mapped to BackgroundProcessing node type?
Yes
- -Can you please verify if the nodes in the cluster is stable?
They are
- Are node's part of this cluster frequently becoming unreachable?
Recently we have had a few nodes becoming unreachable
- -Do you see any UI errors onscreen at the time you see exceptions in logs?
Not that we are aware of.
- Is this causing any issues with Pega platform usage?
Is causing several timeouts
- Is there a known trigger?
Every time the service is used to consult campaigns
- Are you aware what are the steps to reproduce this issue?
We are not aware if there are any steps
- Can you please log in to the Admin Studio, launch the Queue Processor landing page and provide a screenshot showing the state of pyProcessNotification queue processor?
- Can you check for any lock errors here: DevStudio -> Configure -> Decisioning -> Decisions -> DataFlows -> Real-Time Processing
thanks
Pegasystems Inc.
GB
@YolandaAndreinaS3435 this sounds to be specific to Pega Marketing, as you mention Campaigns.
Can you provide the version of Pega Marketing installed?
I would suggest that you log this as a support incident and provide the ticket ID here so that we can help you track it.
Entel
CL
Hello good day Thanks for answering, below the answers
1. this sounds to be specific to Pega Marketing, as you mention Campaigns.
Yes, it's Pega Marketing
2. Can you provide the version of Pega Marketing installed?
The version it's Pega Platform 8.1.8
3. I would suggest that you log this as a support incident and provide the ticket ID here so that we can help you track it.
The ticket is INC-220756
Thank you so much