All the agents suddenly gone?
In our Dev environmentI just noticed that some of the agents haven't been running for a couple of days. So I checked the Agent Management landing page (Pega 7.3) and saw zero! agents?? 0 agents in the cluster and node.
In SMA the agent page is also empty. How is this possible?
In Pega if I search for a default agent, e.g. SendCorr or ServiceLevelEvents, I can find the agent record, but suddenly they are not visible on the Agent Management landing page and SMA.
Any Idea?
***Updated by moderator: Lochan to update platform capability***
Accepted Solution
Taxonic
NL
Issue is solved, apperantly one of the agents was in private edit mode and somehow that resulted that none of agents were visible in the Agent Management landing page and SMA. Seems a bug.
Taxonic
NL
I found this in the server log. Related?
2018-07-16 15:41:10,372 [egaRULES-MasterAgent] [ STANDARD] [ ] [ ] ( internal.async.Agent) ERROR - Encountered unhandled exception during agent processing
java.lang.IllegalStateException
at java.util.ArrayList$Itr.remove(ArrayList.java:864) ~[?:1.8.0_131]
at com.pega.pegarules.session.internal.async.AgentRuleUtils.removePrivateBlockedAndWithdrawnRAQs(AgentRuleUtils.java:221) ~[prprivate.jar:?]
at com.pega.pegarules.session.internal.async.AgentRuleUtils.getBestAvailableRAQs(AgentRuleUtils.java:157) ~[prprivate.jar:?]
at com.pega.pegarules.session.internal.async.MasterForNewAgents.run(MasterForNewAgents.java:243) ~[prprivate.jar:?]
at com.pega.pegarules.session.internal.async.agent.PRTimer$RunLoop.run(PRTimer.java:332) ~[prprivate.jar:?]
at java.lang.Thread.run(Thread.java:748) [?:1.8.0_131]
Pegasystems Inc.
US
Was Agent Schedule instance deleted?
Accepted Solution
Taxonic
NL
Issue is solved, apperantly one of the agents was in private edit mode and somehow that resulted that none of agents were visible in the Agent Management landing page and SMA. Seems a bug.