Question
Wipro
IN
Last activity: 4 Dec 2019 6:59 EST
AI/ML integration with Robotics
Could not find the AI(Artificial Intelligence)/ML(Machine Learning) integration feature in Pega Robotics, can you please help if there is any AI/ML integration with pega robotics, if not. Is there any plan in future. If yes, please do share the details along with documentation. There are multiple customer are expecting this feature along with Pega Robotics.
Please help me the details ASAP. We have multiple POC's going on and we need to confirm back to customers.
***Edited by Moderator Marissa to update SR Details***
Pegasystems Inc.
US
Hi, VasanthNVK - the great feature about Pega is that it is a unified platform (unlike some of our competition that have different products that must be integrated before they work together). There is no separate integration between AI(Artificial Intelligence)/ML(Machine Learning) and Robotics needed. You will use the same integration through case that is already in place today. You will design Robotic activities as simple automations that you will call from case flow based on decisioning provided by AI/ML on the Pega platform, just like today you can leverage decision tables, portals, application connectors, and other features of the platform that augment Robotics for end-to-end digital transformation.
The key to your question is that you must use case structure on Pega platform and your customer must be licensed appropriately to utilize all Pega features (e.g. Infinity or in case of legacy licenses make sure they have Robotics, Case, and AI/ML).
Here's a link to a Pega Academy course that shows how RPA is invoked from a case. The link is for RPA because this would be the most common automation type that leverages AI/ML. But if you need RDA, then you can find it on Pega Academy too.
https://academy.pega.com/library/731/integrating-pega-and-rpa
Wipro
IN
Hi Petrg,
Thanks for reply, I understand that AI/ML is compatible when there is a pega plat form with case management. But when customer does not have Pega legacy licences and customer would like to use Pega RPA exclusively with AI/ML capability. I guess there is no solution as of now, please correct me if am wrong and suggest if there is any alternate solution for this.
This would be a game changer for Pega RPA platform and its a huge demand in the market.
Thanks & Regards,
Vasanth.
Pegasystems Inc.
US
Hi, Vasanth - there are two things here. Everything is already in place and can be used now from a technical and integration perspective . Moreover, it is a best practice to put "brains" of the RPA within platform and simplify automations to interact with legacy applications as small rule-driven tasks. The extent of permissible licensing is a separate contractual and non-product issue. In case of legacy RPA-only licenses Pega will gladly work with the customer on a deal to add the full platform. It is logical- if you purchased a pick up truck a few years ago and now also want to tow a trailer, then you would have to buy the trailer even though technically there is already a hitch for it on the truck. This is, of course, not very convenient, so as of 2018 Pega has been selling Infinity licenses that combine all platform capabilities and new customers then don't have to worry which features they are allowed to use. So, bottom line, the game changer is already here, it has been demoed at PegaWorld, and many customers are already using Infinity for their end-to-end digital transformations. Your only other alternative for building AI into the bots is manual coding of rules in C# that you can add to the automation as a .Net component, but this so... 2010... I bet the effort of manually coding AI into the bot will be far greater than just extending the licenses to use AI that is already native to Pega Platform.
Accenture Services PVT Ltd
IN
Hi Grigory,
Your reply is enlightening and a great read. Can you put up any look-up references for people who have just started on this path. That way working it out will be much easier.
Pegasystems Inc.
US
Hi, Ratul - the discussion in this email is illustrated in Kerim's Key Note at PW2018: https://www.pega.com/insights/resources/pegaworld-2018-engage-automate-and-build-without-limits From 32 min mark to approx. 47 min there is a demo of integrated AI, case management, and robotic capabilities. I encourage you to watch the full replay, though, as there is more information on Pega Infinity there as well. What Kerim is showing is absolutely real. My team in Pega Consulting, for example, assisted an insurance company last year to implement a chat bot where a client inquires about the status of the claim through chat and Pega recognizes it as a claim inquiry, prompts for claim number, and then invokes a bot to fetch the claim status from a company's mainframe legacy system where the claims are processed. For more detail on how AI, cases, and robotics are built on Pega, please visit Pega Academy and browse the appropriate courses.