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SeetharamanS6991 Member since 2018 2 posts
TATA Consultancy Services Ltd
Posted: Dec 24, 2019
Last activity: Feb 20, 2020
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Agents stop with the exception due to lock not obtained on the work object

Hello, After up gradation of our environment from 7.2.2 to 8.2.3 we are facing an issue in agents. Few agents are getting stopped with the following exception. "QueueForLockedTasksCannot obtain a lock on instance "class instance name xyz" , as Requestor B49PCEEHPSBHDKYQEZ0VELWNXT7QRGA7SA already has the lock". Kindly help us to resolve the issue. Thanks, S.Seetharaman

***Edited by Moderator Marissa to update platform capability tags****

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Accepted Solution

Posted: 5 years ago
Hello all, Issue has been resolved by calling the "activity-clear-status" when using Obj-Open-By-Handle in the activity which the agent is referring. This will set the status as good, so that agent will not stop with the exception. Thanks, S.Seetharaman
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Posted: 5 years ago
Hello Marc, Thanks for your reply. Yes it is a Custom agent. No agents are configured to run only in one node. Even in our UAT environment , we are facing this issue. UAT environment has only one node. Thanks, S.Seetharaman
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Accepted Solution

Posted: 5 years ago
Hello all, Issue has been resolved by calling the "activity-clear-status" when using Obj-Open-By-Handle in the activity which the agent is referring. This will set the status as good, so that agent will not stop with the exception. Thanks, S.Seetharaman
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Posted: 5 years ago

I have a question 

In my case OBJ-OPEN by handle is the first step and we have written jump step as when stepstatusfail jump to last step so if lock was not acquired agent jumps to last step of activity.

 

Now how can i use this Activity clear status? 

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