Question

TATA Consultancy Services Ltd
IN
Last activity: 20 Feb 2020 5:05 EST
Agents stop with the exception due to lock not obtained on the work object
Hello, After up gradation of our environment from 7.2.2 to 8.2.3 we are facing an issue in agents. Few agents are getting stopped with the following exception. "QueueForLockedTasksCannot obtain a lock on instance "class instance name xyz" , as Requestor B49PCEEHPSBHDKYQEZ0VELWNXT7QRGA7SA already has the lock". Kindly help us to resolve the issue. Thanks, S.Seetharaman
***Edited by Moderator Marissa to update platform capability tags****