ADM learning for Negative and Positive outcomes in same session for same proposition.
We are using pega 8.6.6 and all the models are configured with 1 positive and 1 negative outcomes. As per the requirement we have to let the model learn with Negative Outcome if Proposition is viewed. But if the Proposition is clicked it should learn for Clicked only i.e positive outcome.
The problem is when a proposition is "Clicked" the Model has already learned for "Viewed" which means for same proposition model has learnt 1 Positive and 1 Negative.
How can we ensure the in such case model learn for Clicked only ?
Accepted Solution
Updated: 21 Dec 2023 11:00 EST
Pegasystems Inc.
US
@PK2013137 , Why are you configuring a view as a negative outcome? That is an anti-pattern. Lack of a response, or an outright direct negative response (clicking on no thanks for example) should be considered the only negative outcomes for such a use case. OOTB, CDH is setup to use no response as the negative outcome from just this reason and you should review why that setup is not appropriate in your case.