Question
Bits in Glass
IN
Last activity: 21 Feb 2018 23:30 EST
Adhoc cases visibilty
Hi,
My requirement is Operator1 created adhoc case for some casetype. He added a task and assigned to Operator2. When I have tried to logged in as Operator2, NO task is available in his Worklist. Is there any visible conditions to display adhoc case assignments.?
Please do the needful and configuration screenshots would be appreciated.
Thanks
Hemalatha
Accepted Solution
Bits in Glass
IN
I have tried this scenario in local server, its working fine but in our client server its not working as expected.Thank you for replies.
Regards,
Hemalatha
Pegasystems Inc.
US
I tried it on my 7.3.1 system and see the item appear on the user's worklist without having to make any modifications to the worklist. When you check the assignment in the database, do you see it assigned to the expected user?
Bits in Glass
IN
Its is showing Assign-Worklist instances with routing information to my assigned Operator, even the count is getting incremented when I am assigning tasks to that operator, but not getting displayed in worklist.
Pegasystems Inc.
US
Can you trace the process when opening the worklist? Include the DB Query event type so you can see the query and check the conditions.
J.P. Morgan Services India PVT Ltd
IN
Hello Hemalatha,
I guess you have not given the correct access group to the operator.
When I tried giving some other access group which is no where related the app, then is not showing the work object in the other operator's work list.
Accepted Solution
Bits in Glass
IN
I have tried this scenario in local server, its working fine but in our client server its not working as expected.Thank you for replies.
Regards,
Hemalatha