@ShuchiG32 It should be coming from the InteractionStarted event. You might post your solution here and I might be able to offer a suggestion as to what is missing. You would want to zip up your entire solution folder and attach it to your post or a comment if you'd like to share it. I suspect you missed a step earlier in the exercise.
Also after executing the project, when I click on New Call button in the CRM app it is giving exception - "Error executing link in Automation: CRM_E_CRMChild_Created - From: CRM.CRMlblAcctNum.Properties To: CRM.CRMChild.Properties
The given control and key combination already exists."
When I am closing New Call window, it is giving below exception -
"Error executing link in Automation: CRM_E_CRMChild_Closing - From: CRM.CRMlblAcctNum.Properties To: _GC_CRM.IntMgr.CloseInteraction()
Could not find instance from KeyProvider. KeyName: Key KeyProviderName: IntMgr"
Posted: 6 months ago
Posted: 7 Dec 2021 8:51 EST
Thomas Sasnett (ThomasSasnett)
Lead Robotics Architect
@ThomasSasnett I believe your issue is that you have interrogated the wrong item for the account numbe; specifically your control CRMlblAcctNum is pointing to the wrong control in the application. You should interrogate the actual account number (which is of a control type label) instead of the label with the text "Account Number". When you open a new customer window, you would get an exception because you are starting an interaction for a key that already exists since your key is "Account Number" instead of whatever the customer's account number is. I hope this helps.