Question
Adqura IT Solutions Private Limited.
IN
Last activity: 3 Jul 2025 2:23 EDT
Use of Inbound Shape in CDH
Hi all, Can anyone explain the use of Inbound call center shape and how it can be implemented?
Thanks,
Sai Krishna
Pegasystems Inc.
IN
@Sai Krishna Auti Have you checked out the documentation? - https://docs.pega.com/bundle/customer-decision-hub/page/customer-decision-hub/cdh-portal/actions-context-inbound-call-center-shape.html
Adqura IT Solutions Private Limited.
IN
@RaghuShankhawaram I have read the documentation. It is unclear regarding implementation. Is it specific to NBAA application? If it is not then how do we trigger an action that has an inbound shape? Thanks
Pegasystems Inc.
IN
@Sai Krishna Auti, could you explain your business use case and what we are trying to achieve?
Adqura IT Solutions Private Limited.
IN
@RaghuShankhawaram We aren't using in any implementation for now. We are just exploring the available shapes for action flow, we just want to understand how it can be used. You can help us on if there's any additional info or documentation on it.