Getting issue: Tried few things but not resolved !
Failed to find a 'RULE-OBJ-CASETYPE' with the name 'PYDEFAULT' that applies to '@baseclass'. There were 148 rules with this name in the rulebase, but none matched this request. The 148 rules named 'PYDEFAULT' defined in the rulebase are:
148 related to applies-to class '@baseclass', but were defined on subclasses: {Work-Cover-Task, ....)
Details: This issue is happening during case creation. It only happens first time after login, after that no issues as much as you login to pega. Error happens in step 10 of createWorkPage. Using Pega Platform 8.5.3. Tries to clear cache and server bounce, but nothing helped !
HCA Healthcare
US
Updated: 2 Apr 2025 9:04 EDT
Accenture Federal Services
US
@Sairohith Thank you for your quick reply. I tried all things you mentioned. Still same issue ! actually same code in all environments and only QA has this issue! Do you have any other suggestions ?
HCA Healthcare
US
@marmikd4 Since this issue happens only in QA, it is likely due to environment-specific settings. First, check if the Case Type rule (PYDEFAULT) exists in QA and matches other environments. Compare Access Groups, System Settings, and Dynamic System Settings (DSS) between environments. Try reindexing from Admin Studio > System > Search > Reindex and clear database caches. Ensure QA has the correct Access Roles and Privileges to resolve the case type. Fully restart QA after deleting temporary files (PRTemp) and database cache tables. If QA has multiple nodes, test on a different node or disable load balancing.
Accenture Federal Services
US
@Sairohith Thank you for reply. I think we found the issue. We had created latest minor version of ruleset (02-02-01) and pointed the application rulesets to 02-02. That is what causing the issue ! I think we need to do skimming. Thank you
@marmikd4HI, This issue might happens because Pega cannot find the PYDEFAULT case type rule during the first login, likely due to caching or rule resolution problems. First, check if the operator’s Access Group has the correct Application and Rulesets that include the required case type. Try clearing and rebuilding the rule cache using Admin Studio > Static Assembler. Verify in App Explorer that
PYDEFAULTis correctly defined in the expected Work class. Check the Clipboard (CreateWorkPage) to ensure it sets the correct class and properties. Use Tracer and Logs to find rule resolution errors before case creation. Manually clear cache using Pega URLs and restart the system. Thanks