Question
Capgemini
SE
Last activity: 14 Mar 2025 11:53 EDT
iPhone Virtual Keyboard pops up when you click text field, but screen doesn't scroll up
Hello!
We have noticed a problem in our application where the on-screen Keyboard pops when we click on a text box but the screen doesn't scroll down to it. This means that the on-screen keyboard blocks the textbox until you manually scroll down, as seen in the mockup below.
This problem, we could not recreate in Overriding Case Urgency | Pega Academy which is also using Cosmos, as seen in the mockup below:
We are using Pega Cosmos 24.1 and are using a circumstanced UserPortal Harness for the mobile, similarily to how it's setup in this challenge: Overriding Case Urgency | Pega Academy. We are not using a mobile channel.
Hello!
We have noticed a problem in our application where the on-screen Keyboard pops when we click on a text box but the screen doesn't scroll down to it. This means that the on-screen keyboard blocks the textbox until you manually scroll down, as seen in the mockup below.
This problem, we could not recreate in Overriding Case Urgency | Pega Academy which is also using Cosmos, as seen in the mockup below:
We are using Pega Cosmos 24.1 and are using a circumstanced UserPortal Harness for the mobile, similarily to how it's setup in this challenge: Overriding Case Urgency | Pega Academy. We are not using a mobile channel.
As we cannot test this with a virtual/on-screen keyboard on our computers (security policy so we cannot download addons), its hard to trace the reason for this problem. Do you know where the scroll behavior, when clicking a textbox, is controlled from in Pega? Or is this browser behavior?
Any suggestions of rules to look into would be appreciated for us to debug this.
P.S. the images should say on-screen keyboard, not virtual keyboard ;)