Question
World Bank Group
IN
Last activity: 23 Jan 2025 7:51 EST
Use prediction studio to analyze the email response
Hi
I have a requirement to analyze the content of the email and move the workflow accordingly.
Ex. System will receive mails like we agree, we confirm, we need review, we reject, rejected etc.
When we receive we agree or we confirm, case status need to change to Approved and indicate that it is Approved and when system receive email with we reject or we need review, the status changes to Reject or review needed.
How to make use of text analyzer and prediction studio to complete the requirement. Does email manager portal helps to complete this requirement?
Thanks in advance.
Pegasystems Inc.
CA
Please configure teh keywords for your initial validatation to ensure it gets routed based on the context of the email subject. Please leverage NLP with more test data to ensure it works the same and gets routed to appropriate actions.
Leverage Prediction studio to train the model -> Topic -> Gear icon - > Upload -> Download the default template -> Add more training data for each topic -> Upload (screenshots for your reference)
Also, please use Training Data on regular basis to train the model (Channel Inerface).
Thanks,
Ramesh
World Bank Group
IN
@RameshSangili Thank you for your response. I am getting error while building the training set.