Question
Shentel Communications Company
US
Last activity: 21 Nov 2024 10:44 EST
Account Administrators Not Able to manage users
Hi – I am reaching out to let you know that the Administrators from our Company’s team are no longer able to manager users.
When we click on manage users we are getting this message. WOah There! Unfortunately you don't have access to view Manage Users
This is happening to 2 of us.
No Administrator at this site can get to the manage users tab.
Accepted Solution
Updated: 13 Dec 2024 5:42 EST
Pegasystems Inc.
GB
@CarolynB6335 Understood. The 'Manage Users' functionality is carried out via our My Pega portal, and to use these services you need to be recognized as a 'Client' or 'Partner'. From what I can see our Accounts team have not yet validated your domain as an accepted domain - 'Professional' accounts are not able to use 'Manage Users' functionality even through the MSP shows you to be affiliated to that account. @destd1
Our checklist requires:
1. Your primary email address has a domain address validated by our Accounts team (ie you received a confirmation email and you are recognized as a Client or Partner)
2. You are affiliated to the correct Organization/Account for which you are the Account Administrator
3. In MSP you see the Account and you are listed as the Support Admin / Account Administrator (Manage Users will still be done via the My Pega portal)
Again, please use Resolve an account issue contact form listed on the Accounts FAQ page., or email the support at accounts dot pega team directly
Pegasystems Inc.
US
Hi @CarolynB6335,
I'm sorry to hear that you and another of your coworkers are unable to manage users. Have you had a chance to review our My Support Portal FAQs? I would check there first and if you still can't find an answer to help you, you can click the Contact Us button in the footer to contact our team.
Updated: 21 Nov 2024 6:10 EST
Pegasystems Inc.
GB
@CarolynB6335 please see previous questions that have been answered for this issue, eg How can I add users?
"As indicated on the MSP FAQ page you may need to contact the Pega Accounts team in order to check the Account priviledges:
The information is available on the My Pega FAQ page under ' Manage Users' section
The Manage Users Overview document contains a detailed list of all available roles and the permissions associated.
You can provide feedback to the MSP development team:
----> Select the Get Help link on the right-hand side of the Home tab. This will bring you to the new landing page containing Frequently Asked Questions.
@CarolynB6335 please see previous questions that have been answered for this issue, eg How can I add users?
"As indicated on the MSP FAQ page you may need to contact the Pega Accounts team in order to check the Account priviledges:
The information is available on the My Pega FAQ page under ' Manage Users' section
The Manage Users Overview document contains a detailed list of all available roles and the permissions associated.
You can provide feedback to the MSP development team:
----> Select the Get Help link on the right-hand side of the Home tab. This will bring you to the new landing page containing Frequently Asked Questions.
If your issue is not resolved here scroll down to the Still need help section and select the Contact Us button. This will direct you to the Community Feedback form.
Here you will have the opportunity to Report an issue with My Support Portal.
This action will raise an issue for the Pega Support application development team, who will respond to your query directly.
If you believe you are already correctly affiliated to the Organization, please use Resolve an account issue contact form listed on the Accounts FAQ page.
You can also contact your account representative, they will complete a ‘Support Account Administration Form' and forward it to [email protected] to be processed. This process is usually completed within 48 hours."
Shentel Communications Company
US
@MarijeSchillern - Thank you for responding.
However, it is not a question of how to add them - It won't let us add them when we click on manage users we get a message that says WOAH There! - You don't have access to view Manage Users and we do as we are both the admin and we have that role assigned to our user Profiles.
Accepted Solution
Updated: 13 Dec 2024 5:42 EST
Pegasystems Inc.
GB
@CarolynB6335 Understood. The 'Manage Users' functionality is carried out via our My Pega portal, and to use these services you need to be recognized as a 'Client' or 'Partner'. From what I can see our Accounts team have not yet validated your domain as an accepted domain - 'Professional' accounts are not able to use 'Manage Users' functionality even through the MSP shows you to be affiliated to that account. @destd1
Our checklist requires:
1. Your primary email address has a domain address validated by our Accounts team (ie you received a confirmation email and you are recognized as a Client or Partner)
2. You are affiliated to the correct Organization/Account for which you are the Account Administrator
3. In MSP you see the Account and you are listed as the Support Admin / Account Administrator (Manage Users will still be done via the My Pega portal)
Again, please use Resolve an account issue contact form listed on the Accounts FAQ page., or email the support at accounts dot pega team directly
Pegasystems Inc.
US
If I'm understanding correctly, it sounds like you are getting this error from MyPega. Please reach out to [email protected]. They will be able to help you gain access.