Question
Canada Life Assurance Company
CA
Last activity: 9 Feb 2024 10:04 EST
Handling Session time out on Web App using Pega Robotics
Hi,
We have a Web application used by end users which times out after 15mins and pops up a session time out message. But what are the ways it can be handled using Pega robotics such that it never times out until the user logs out manually. By the way this is for Attended Automation (RDA)
***Edited by Moderator Rupashree to add Capability tags***
@TanayaKumarPI would certainly run this by your security team to ensure this is behavior that you want to automate. One thing that is nice about Robotic automation is that it can perform these repetitive steps quicker than a person could. Instead of preventing the timeout, you might consider just logging back in automatically when you see the message. To prevent the timeout, you might be able to automate some navigation within the app periodically to ensure it is being used. You might also get a notification that the app is about to timeout that you could detect and respond to and use that to navigate the app or extend the session.