@KiranM85 In Pega Cloud, the operations team monitors the performance of each environment. If any performance challenges are noted, the team manages scaling your infrastructure in a targeted fashion to ensure continued performance and availability. The auto-scaling strategy is based on a pragmatic approach focused on optimizing your stack--applications, database, and network. The methodology is a continuous improvement process that ensures we provide the resources to meet your application needs. However, Pega Cloud does not support direct access to your application database to avoid negative downstream impacts.

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Pega Cloud FAQs > Can Pega Cloud customers access the database of their application?