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CDH Community Event: Driving Adoption in Agent-Assisted Channels
Treating interactions as a series of one-off, one-time, engagements sets enterprises up for failure. Every experience is connected. In this session, Mark Davis, Senior Director of Business Excellence and Philip Mann, Business Excellence Director explore how adopting Pega can help agents deliver unified, one-to-one experiences across channels, use cases, and business functions while also exploring a few customer success stories.
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CDH Community Event driving adoption in agent-assisted channels
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