Switch app navigation not working in 8.6 mobile app
We recently upgraded from 8.3 to 8.6. In mobile app we are not able to see switch app navigation .Even after adding it once we click on switch application it tries to redirect it to login page .
is there a way in 8.6 mobile app to allow switch application ?
I understand that we have per role one app in 8.6 but is there a way to allow access to many without having multiple apps ?
Updated: 31 Aug 2021 4:33 EDT
Pegasystems Inc.
IN
@Mayurk33 Hi Mayur,
Mobile app is built per application. You will define a channel in an application and build your mobile application in that channel. We cannot switch between applications in mobile app.
Thank you
Aaseya
IN
Switch app was present in 8.3 mobile app , any specific reason why in 8.6 we are not supporting it?
As in 8.6 app we don't see pyHeader section itself in mobile app.
Pegasystems Inc.
IN
Mobile app is like a portal and it represents only one portal from a single Pega app. There is no option to switch between pega apps or even portals in a mobile app.
Switching portals/application within a mobile app was never supported even on 8.3. Can you please let us know what are you trying to achieve?
Thank you
Aaseya
IN
Hi , I am trying to fix upgrade issue.
In 8.3, regardless of role the mobile app can be used to login to any application as long as you have operator id in table. due to this when user used to open the app the OOTB switch app configuration used to display in pyportal header section in mobile app and user can switch to other application.
In 8.6 we have to select one role (access group) only and then generate the app , due to this now user is not able to switch to other app . We need to generate 3 different apps for different access groups as user can't switch between the application in 8.6 mobile app anymore.
Hope this makes things clear.
Pegasystems Inc.
AU
@Mayurk33 Have you upgraded the mobile client. There are native capabilities in the new Pega Mobile client
https://community.pega.com/knowledgebase/articles/mobile/86/best-practices-upgrading-mobile-apps
Aaseya
IN
yes Sachin, we have upgraded mobile client to 8.6.400 . Verified from above mentioned articles and after that came to know switch app is not supported it seems in new 8.6 version. Do we have any workaround for it?
Pegasystems Inc.
IN
Switching portals within mobile app is not possible.There are only two proper ways to do this:
1.Building three separate mobile apps.
2. Merging functionalities of all the three portals into one and building one app.
Thank you