Question
Finansinspektionen
SE
Last activity: 31 May 2021 2:57 EDT
UI elements is not loading to create section
Menu bar - Structual, Data Capture, Pickers, Action, Data Display is not loading.
Have issue in both App Studio and Dev studio. Earlier we had this issue, after daily server restart it was coming up. But the issue has popped up again.
In logs i see SQL timeout errors.
Few RD which is responsible -
pyGetBasicPegaControlsForPalette
pyGetPickersPegaControlsForPalette
Version - 8.5.2
Appreciate your support on this
Accepted Solution
Updated: 31 May 2021 2:57 EDT
Finansinspektionen
SE
After adding these DSS, did not see those issues again.
Purpose: reporting/useForceOrderHint
Ruleset: Pega-RULES
Value: true
reporting/useForceOrderHintForRRandAC
ruleset: PEGA-RULES
value: true
Purpose: reporting/useMergeHintForRRquery
Ruleset: Pega-Reporting
Value: true
Pegasystems Inc.
FR
Do you have any error on your PegaRULES logs? How about if you try to trace it, do you have an error on tracer output?
Finansinspektionen
SE
Error in Tracer
| D_pzRelevantRecordsProperties |
There was a problem getting a list: code: 0 SQLState: HY008 Message: The query has timed out. |
| D_pzRelevantRecordSections |
There was a problem getting a list: code: 0 SQLState: HY008 Message: The query has timed out. |
D_pzWidgetSections
There was a problem getting a list: code: 0 SQLState: HY008 Message: The query has timed out. |
Error in logs is same as i have mentioned.
An error occured on executing the query for the report definition - There was a problem getting a list: code: 0 SQLState: HY008 Message: The query has timed out.
There has been an issue; please consult your system administrator. Rule-UI-Components are either missing or cannot be found.
P.S: Our application is based on UIKit and not on Cosmos. (this might be an issue ??)
Best.
Accepted Solution
Updated: 31 May 2021 2:57 EDT
Finansinspektionen
SE
After adding these DSS, did not see those issues again.
Purpose: reporting/useForceOrderHint
Ruleset: Pega-RULES
Value: true
reporting/useForceOrderHintForRRandAC
ruleset: PEGA-RULES
value: true
Purpose: reporting/useMergeHintForRRquery
Ruleset: Pega-Reporting
Value: true