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Question

 Asma sayeed (Asmas876)
incessant technologies
IN
Asmas876 Member since 2014 4 posts
Posted: Nov 28, 2019
Last activity: Jun 8, 2020
Posted: 28 Nov 2019 2:05 EST
Last activity: 8 Jun 2020 7:48 EDT
Closed

java.net.socketexception:connection set

Hi

We are getting the below error when using Connect-Rest

Caught unhandled exception: java.lang.RuntimeException: java.net.SocketException: Connection reset

Can anyone help to know the root cause of issue

***Moderator Edit-Vidyaranjan: Updated Platform Capability***

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Java and Activities
Data Integration

Posted: 5 years ago
Posted: 28 Nov 2019 4:48 EST
Asma sayeed (Asmas876)
incessant technologies
IN

Here is the full stack trace attached

Alreday refered the link provided and updated  this issue is not constant.It is intermediate,so no use of changing domain name or anything,as it is successful sometimes and fails sometimes

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Posted: 5 years ago
Posted: 28 Nov 2019 10:30 EST
Abhinav Gupta (Abhinav7)
PEGA
Manager, Technical Support - Platform Service Engineering
Pegasystems Inc.
IN

Hi Asma,

Is the Rest service up & running when you face this error.How's the network connectivity.Are you getting any other error before connection reset exception.

Whenever you face this error please consume the same rest webservice using postman & verify if you are getting result.

Thanks,
Abhinav

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Posted: 5 years ago
Posted: 29 Nov 2019 3:54 EST
Abhinav Gupta (Abhinav7)
PEGA
Manager, Technical Support - Platform Service Engineering
Pegasystems Inc.
IN

Hi Asma,

Can you check whether all the nodes can communicate with each other or not. You can take help of your server team , They will ping another node from one node.

Is the same node getting failed every time. Start analyzing logs of the failed node.Please let me know what all errors are present in pega rules log.

Thanks,
Abhinav

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Posted: 4 years ago
Posted: 7 Jan 2020 12:06 EST
Venkata Doppalapudi (Venkat_Anthem)
Anthem INC

Anthem INC
US

Hi Abhinav, We are also facing similar issue with REST Connector. REST connector is failing intermittently with following error.

com.pega.pegarules.pub.services.ConnectorException: Caught unhandled exception: java.net.SocketException: Connection reset.

Do you have any resolution ?

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Posted: 4 years ago
Posted: 8 Jan 2020 1:22 EST
Abhinav Gupta (Abhinav7)
PEGA
Manager, Technical Support - Platform Service Engineering
Pegasystems Inc.
IN

Hi Venkat,

Can you please try to hit the REST url from postman & let me know the result,time taken to get the result.

Thanks,

Abhinav

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Posted: 4 years ago
Posted: 8 Jan 2020 19:34 EST
Sarthwik Bollu (SarthwikB)
Anthem
Software Engineer III
Anthem
US

Hello Abhinav,

 

I have a similar  issue where the REST connector is failing intermittently  and I did try with POSTMAN and it was getting successful and time taken is 108ms. However, with SOAP UI, I am getting the  "SocketException" / "The API Key for this resource is missing or invalid" but never successful(Please refer Screenshots). I also verified Pega Logs and this error is not limited to one specific node,all the nodes are getting this error. How to debug/resolve this issue?

 

Thanks,

Sarthwik

 

Thanks,

Sarthwik

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Posted: 4 years ago
Posted: 9 Jan 2020 0:14 EST
Abhinav Gupta (Abhinav7)
PEGA
Manager, Technical Support - Platform Service Engineering
Pegasystems Inc.
IN

Hi Sarthwik,

You said that pega - rest call fails intermittently.Did you verify network connection during that time.Can you replicate the scenario and share logs with me.

Thanks,
Abhinav

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Posted: 4 years ago
Posted: 9 Jan 2020 13:09 EST
Sarthwik Bollu (SarthwikB)
Anthem
Software Engineer III
Anthem
US

Hi Abhinav,

9 out of 10 times,the rest connector is working as expected and Network connection seems to be good.Please find the logs below.Please let me know if you need anything else.

2020-01-06 09:56:39,342 [    PegaRULES-Batch-25] [NDARD] [D:02.08.01] (         Invoke.Rule_Connect_REST.Action) ERROR   - com.pega.pegarules.pub.services.ConnectorException: Caught unhandled exception: java.net.SocketException: Connection reset

2020-01-06 09:56:39,343 [    PegaRULES-Batch-25] [NDARD] [D:02.08.01] (                internal.mgmt.Executable) ERROR   - Exception

com.pega.pegarules.pub.services.ConnectorException: Caught unhandled exception: java.net.SocketException: Connection reset

                at com.pegarules.generated.activity.ra_action_pyinvokerestconnector_eb7dafe6dac00116b03b951c8add1e9a.step12_circum0(ra_action_pyinvokerestconnector_eb7dafe6dac00116b03b951c8add1e9a.java:2913)

                at com.pegarules.generated.activity.ra_action_pyinvokerestconnector_eb7dafe6dac00116b03b951c8add1e9a.perform(ra_action_pyinvokerestconnector_eb7dafe6dac00116b03b951c8add1e9a.java:260)

                at com.pega.pegarules.session.internal.mgmt.Executable.doActivity(Executable.java:3500)

Show More

Hi Abhinav,

9 out of 10 times,the rest connector is working as expected and Network connection seems to be good.Please find the logs below.Please let me know if you need anything else.

2020-01-06 09:56:39,342 [    PegaRULES-Batch-25] [NDARD] [D:02.08.01] (         Invoke.Rule_Connect_REST.Action) ERROR   - com.pega.pegarules.pub.services.ConnectorException: Caught unhandled exception: java.net.SocketException: Connection reset

2020-01-06 09:56:39,343 [    PegaRULES-Batch-25] [NDARD] [D:02.08.01] (                internal.mgmt.Executable) ERROR   - Exception

com.pega.pegarules.pub.services.ConnectorException: Caught unhandled exception: java.net.SocketException: Connection reset

                at com.pegarules.generated.activity.ra_action_pyinvokerestconnector_eb7dafe6dac00116b03b951c8add1e9a.step12_circum0(ra_action_pyinvokerestconnector_eb7dafe6dac00116b03b951c8add1e9a.java:2913)

                at com.pegarules.generated.activity.ra_action_pyinvokerestconnector_eb7dafe6dac00116b03b951c8add1e9a.perform(ra_action_pyinvokerestconnector_eb7dafe6dac00116b03b951c8add1e9a.java:260)

                at com.pega.pegarules.session.internal.mgmt.Executable.doActivity(Executable.java:3500)

                at com.pegarules.generated.activity.ra_action_invoke_6a91441c4f6e5048b63360383ae1b952.step7_circum0(ra_action_invoke_6a91441c4f6e5048b63360383ae1b952.java:1002)

                at com.pegarules.generated.activity.ra_action_invoke_6a91441c4f6e5048b63360383ae1b952.perform(ra_action_invoke_6a91441c4f6e5048b63360383ae1b952.java:172)

                at com.pega.pegarules.session.internal.mgmt.Executable.doActivity(Executable.java:3500)

                at com.pegarules.generated.activity.ra_action_getclmdetails_787507d3f22771e6b427af82da79892f.step7_circum0(ra_action_getclmdetails_787507d3f22771e6b427af82da79892f.java:718)

                at com.pegarules.generated.activity.ra_action_getclmdetails_787507d3f22771e6b427af82da79892f.perform(ra_action_getclmdetails_787507d3f22771e6b427af82da79892f.java:178)

                at com.pega.pegarules.session.internal.mgmt.Executable.doActivity(Executable.java:3500)

                at com.pega.pegarules.session.internal.mgmt.Executable.invokeActivity(Executable.java:10519)

                at com.pegarules.generated.activity.ra_action_getclmstatus_46ddd31ff25e0af1f7fce16f39111ee7.step2_circum0(ra_action_getclmstatus_46ddd31ff25e0af1f7fce16f39111ee7.java:280)

                at com.pegarules.generated.activity.ra_action_getclmstatus_46ddd31ff25e0af1f7fce16f39111ee7.perform(ra_action_getclmstatus_46ddd31ff25e0af1f7fce16f39111ee7.java:89)

                at com.pega.pegarules.session.internal.mgmt.Executable.doActivity(Executable.java:3500)

                at com.pegarules.generated.flow.ra_action_submitgbdwgsauditresults_db4d13dff3d24e507f399ad25aab43e7.RunTaskActivity(ra_action_submitgbdwgsauditresults_db4d13dff3d24e507f399ad25aab43e7.java:5663)

                at com.pegarules.generated.flow.ra_action_submitgbdwgsauditresults_db4d13dff3d24e507f399ad25aab43e7.Task_Utility1_circum0(ra_action_submitgbdwgsauditresults_db4d13dff3d24e507f399ad25aab43e7.java:1227)

                at com.pegarules.generated.flow.ra_action_submitgbdwgsauditresults_db4d13dff3d24e507f399ad25aab43e7.perform(ra_action_submitgbdwgsauditresults_db4d13dff3d24e507f399ad25aab43e7.java:614)

                at com.pega.pegarules.session.internal.mgmt.Executable.doActivity(Executable.java:3500)

                at com.pegarules.generated.StartFlow_071017_Y4eQmw0Y6OuVgKxzwKWCmA.StartFlow07_10_17(StartFlow_071017_Y4eQmw0Y6OuVgKxzwKWCmA.java:167)

                at com.pegarules.generated.StartFlow_071017_Y4eQmw0Y6OuVgKxzwKWCmA.invoke(StartFlow_071017_Y4eQmw0Y6OuVgKxzwKWCmA.java:76)

                at com.pega.pegarules.generation.internal.library.LibraryRuntime.resolveAndinvokeFunctionViaReflection(LibraryRuntime.java:133)

                at com.pega.pegarules.generation.internal.library.LibraryRuntime.invokeLibraryRuntime(LibraryRuntime.java:110)

                at com.pega.pegarules.session.internal.mgmt.Executable.invokeLibraryRuntime(Executable.java:8955)

                at com.pega.pegarules.priv.generator.LibrarySupport.resolveAndInvokeFunctionViaReflection(LibrarySupport.java:181)

                at com.pegarules.generated.pega_procom_flow.StartFlow(pega_procom_flow.java:688)

                at com.pegarules.generated.activity.ra_action_completeassignment_8fd843cab8c8d0313a5515ca79f06e62.step24_circum0(ra_action_completeassignment_8fd843cab8c8d0313a5515ca79f06e62.java:2411)

                at com.pegarules.generated.activity.ra_action_completeassignment_8fd843cab8c8d0313a5515ca79f06e62.perform(ra_action_completeassignment_8fd843cab8c8d0313a5515ca79f06e62.java:517)

                at com.pega.pegarules.session.internal.mgmt.Executable.doActivity(Executable.java:3500)

                at com.pegarules.generated.callActivity_071017_xvj4o_pyNDBZ4Gy293rekg.callActivity07_10_17(callActivity_071017_xvj4o_pyNDBZ4Gy293rekg.java:122)

                at com.pegarules.generated.callActivity_071017_xvj4o_pyNDBZ4Gy293rekg.invoke(callActivity_071017_xvj4o_pyNDBZ4Gy293rekg.java:82)

                at com.pega.pegarules.generation.internal.library.LibraryRuntime.resolveAndinvokeFunctionViaReflection(LibraryRuntime.java:133)

                at com.pega.pegarules.generation.internal.library.LibraryRuntime.invokeLibraryRuntime(LibraryRuntime.java:110)

                at com.pega.pegarules.session.internal.mgmt.Executable.invokeLibraryRuntime(Executable.java:8955)

                at com.pega.pegarules.priv.generator.LibrarySupport.resolveAndInvokeFunctionViaReflection(LibrarySupport.java:181)

                at com.pegarules.generated.pega_rules_utilities.callActivity(pega_rules_utilities.java:1744)

                at com.pegarules.generated.activity.ra_action_performflowaction_dcc0518232737c778d7b712de85b2ed5.step18_circum0(ra_action_performflowaction_dcc0518232737c778d7b712de85b2ed5.java:1706)

                at com.pegarules.generated.activity.ra_action_performflowaction_dcc0518232737c778d7b712de85b2ed5.perform(ra_action_performflowaction_dcc0518232737c778d7b712de85b2ed5.java:365)

                at com.pega.pegarules.session.internal.mgmt.Executable.doActivity(Executable.java:3500)

                at com.pega.pegarules.session.internal.mgmt.Executable.invokeActivity(Executable.java:10519)

                at com.pegarules.generated.activity.ra_action_resumeflow_791448c90bc318018f58d1da9f2aca95.step3_circum0(ra_action_resumeflow_791448c90bc318018f58d1da9f2aca95.java:439)

                at com.pegarules.generated.activity.ra_action_resumeflow_791448c90bc318018f58d1da9f2aca95.perform(ra_action_resumeflow_791448c90bc318018f58d1da9f2aca95.java:103)

                at com.pega.pegarules.session.internal.mgmt.Executable.doActivity(Executable.java:3500)

                at com.pegarules.generated.callActivity_071017_xvj4o_pyNDBZ4Gy293rekg.callActivity07_10_17(callActivity_071017_xvj4o_pyNDBZ4Gy293rekg.java:122)

                at com.pegarules.generated.callActivity_071017_xvj4o_pyNDBZ4Gy293rekg.invoke(callActivity_071017_xvj4o_pyNDBZ4Gy293rekg.java:82)

                at com.pega.pegarules.generation.internal.library.LibraryRuntime.resolveAndinvokeFunctionViaReflection(LibraryRuntime.java:133)

                at com.pega.pegarules.generation.internal.library.LibraryRuntime.invokeLibraryRuntime(LibraryRuntime.java:110)

                at com.pega.pegarules.session.internal.mgmt.Executable.invokeLibraryRuntime(Executable.java:8955)

                at com.pega.pegarules.priv.generator.LibrarySupport.resolveAndInvokeFunctionViaReflection(LibrarySupport.java:181)

                at com.pegarules.generated.pega_rules_utilities.callActivity(pega_rules_utilities.java:1744)

                at com.pegarules.generated.activity.ra_action_executesla_385b3e0f8d36abe26bfa86b4b22f803a.step19_circum0(ra_action_executesla_385b3e0f8d36abe26bfa86b4b22f803a.java:2107)

                at com.pegarules.generated.activity.ra_action_executesla_385b3e0f8d36abe26bfa86b4b22f803a.perform(ra_action_executesla_385b3e0f8d36abe26bfa86b4b22f803a.java:434)

                at com.pega.pegarules.session.internal.mgmt.Executable.doActivity(Executable.java:3500)

                at com.pega.pegarules.session.internal.mgmt.Executable.invokeActivity(Executable.java:10519)

                at com.pegarules.generated.activity.ra_action_processevent_b20b900d4f9f22f92e8fd368c9027da2.step7_circum0(ra_action_processevent_b20b900d4f9f22f92e8fd368c9027da2.java:735)

                at com.pegarules.generated.activity.ra_action_processevent_b20b900d4f9f22f92e8fd368c9027da2.perform(ra_action_processevent_b20b900d4f9f22f92e8fd368c9027da2.java:198)

                at com.pega.pegarules.session.internal.mgmt.Executable.doActivity(Executable.java:3500)

                at com.pega.pegarules.session.internal.async.agent.QueueProcessor.runActivity(QueueProcessor.java:721)

                at com.pega.pegarules.session.internal.async.agent.QueueProcessor.execute(QueueProcessor.java:602)

                at com.pega.pegarules.session.internal.async.BatchRequestorTask.run(BatchRequestorTask.java:945)

                at com.pega.pegarules.session.internal.PRSessionProviderImpl.performTargetActionWithLock(PRSessionProviderImpl.java:1237)

                at com.pega.pegarules.session.internal.PRSessionProviderImpl.doWithRequestorLocked(PRSessionProviderImpl.java:986)

                at com.pega.pegarules.session.internal.PRSessionProviderImpl.doWithRequestorLocked(PRSessionProviderImpl.java:879)

                at com.pega.pegarules.session.internal.async.BatchRequestorTask.run(BatchRequestorTask.java:670)

                at com.pega.jsr166backport.java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:991)

                at com.pega.jsr166backport.java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:532)

                at java.lang.Thread.run(Unknown Source)

Caused by: java.net.SocketException: Connection reset

                at java.net.SocketInputStream.read(Unknown Source)

                at java.net.SocketInputStream.read(Unknown Source)

                at sun.security.ssl.InputRecord.readFully(Unknown Source)

                at sun.security.ssl.InputRecord.read(Unknown Source)

                at sun.security.ssl.SSLSocketImpl.readRecord(Unknown Source)

                at sun.security.ssl.SSLSocketImpl.readDataRecord(Unknown Source)

                at sun.security.ssl.AppInputStream.read(Unknown Source)

                at com.pega.apache.http.impl.io.AbstractSessionInputBuffer.fillBuffer(AbstractSessionInputBuffer.java:149)

                at com.pega.apache.http.impl.io.SocketInputBuffer.fillBuffer(SocketInputBuffer.java:110)

                at com.pega.apache.http.impl.io.AbstractSessionInputBuffer.readLine(AbstractSessionInputBuffer.java:264)

                at com.pega.apache.http.impl.conn.DefaultResponseParser.parseHead(DefaultResponseParser.java:98)

                at com.pega.apache.http.impl.io.AbstractMessageParser.parse(AbstractMessageParser.java:252)

                at com.pega.apache.http.impl.AbstractHttpClientConnection.receiveResponseHeader(AbstractHttpClientConnection.java:281)

                at com.pega.apache.http.impl.conn.DefaultClientConnection.receiveResponseHeader(DefaultClientConnection.java:247)

                at com.pega.apache.http.impl.conn.AbstractClientConnAdapter.receiveResponseHeader(AbstractClientConnAdapter.java:219)

                at com.pega.apache.http.protocol.HttpRequestExecutor.doReceiveResponse(HttpRequestExecutor.java:298)

                at com.pega.apache.http.protocol.HttpRequestExecutor.execute(HttpRequestExecutor.java:125)

                at com.pega.apache.http.impl.client.DefaultRequestDirector.tryExecute(DefaultRequestDirector.java:645)

                at com.pega.apache.http.impl.client.DefaultRequestDirector.execute(DefaultRequestDirector.java:464)

                at com.pega.apache.http.impl.client.AbstractHttpClient.execute(AbstractHttpClient.java:825)

                at com.pega.apache.http.impl.client.AbstractHttpClient.execute(AbstractHttpClient.java:759)

                at com.pegarules.generated.activity.ra_action_pyinvokerestconnector_eb7dafe6dac00116b03b951c8add1e9a.step12_circum0(ra_action_pyinvokerestconnector_eb7dafe6dac00116b03b951c8add1e9a.java:2467)

 

 


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Posted: 4 years ago
Posted: 10 Jan 2020 1:23 EST
Abhinav Gupta (Abhinav7)
PEGA
Manager, Technical Support - Platform Service Engineering
Pegasystems Inc.
IN

Hi Sarthwik,

Please provide below details

1.Are you using https rest url?

2.Which version of pega?

3.httpclient jar version,you can find it in pr_engineclasses table.

4.Whether the same requests gets failed every time or Is it different?Are you trying to hit same method in web service.

Thanks,

Abhinav

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Posted: 4 years ago
Posted: 14 Jan 2020 11:01 EST
Sarthwik Bollu (SarthwikB)
Anthem
Software Engineer III
Anthem
US

Hi Abhinav,

 

1.Yes,we are using https rest url

2.Our Pega version is 7.1.8

3.Httpclient jar version is "httpclient-4.3.5.jar"

4.Yes,same requests are failing everytime.

 

Thanks,
Sarthwik

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Posted: 4 years ago
Posted: 22 Jan 2020 11:27 EST
Abhinav Gupta (Abhinav7)
PEGA
Manager, Technical Support - Platform Service Engineering
Pegasystems Inc.
IN

Hi Sarthwik,

Please capture fiddler trace when you get this issue.Analyse it & find out the reason behind failure of request.

Thanks,

Abhinav

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Posted: 4 years ago
Updated: 4 years ago
Posted: 8 Jun 2020 5:40 EDT
Updated: 8 Jun 2020 7:48 EDT
harly bake (harlyb72)
mfc

mfc
AE

Connection reset simply means that a TCP RST was received. This happens when your peer receives data that it can't process, and there can be various reasons for that. The simplest is when you close the socket, and then write more data on the output stream. By closing the socket, you told your peer that you are done talking, and it can forget about your connection. When you send more data on that stream anyway, the peer rejects it with an RST to let you know it isn't listening.

 

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