You can configure any number of channels and interfaces, which provide ways for users to interact with your application using Pega Intelligent Virtual Assistant. An interface is a web or mobile portal. A channel is a messaging service or voice service.

On the Channel and interfaces landing page, you can create, view, and edit channels and interfaces. To open this landing page, click the Pega Express menu, and then click Channels and interfaces.

Note: You must purchase a separate license before using Pega Intelligent Virtual Assistant in your application.

You can create the following types of channels and interfaces:

• Web – Create a portal from templates that include predefined layouts and navigation.
• Mobile – Create a portal from templates that include predefined layouts and navigation.
• Facebook – Configure a channel so users can use Facebook Messenger to answer questions or step through a process.
• Email – Configure a channel so users can use email to create a case.
• Alexa – Configure a channel so users can use Amazon Alexa voice messages to answer questions or step through a process.
• Tropo SMS – Configure a channel so users can use Tropo SMS messages to answer questions or step through a process.

The Lock icon on a channel indicates that the channel component has not been added to the application. You can download components from Pega Exchange.

After you configure a Facebook, Alexa, or Tropo SMS channel, you must add a conversation to the case type to configure a question and answer session to collect information from users.

Please refer the following link to how to configure a web channel: https://collaborate.pega.com/discussion/how-create-web-channel-interfaces