Skip to main content

This content is closed to future replies and is no longer being maintained or updated.
Links may no longer function. If you have a similar request, please write a new post.

Question

 Anup Naik (Anup Naik@TCS)
TATA Consultancy Services Ltd
Lead System Architect
TATA Consultancy Services Ltd
US
Anup Naik@TCS Member since 2010 7 posts
TATA Consultancy Services Ltd
Posted: Oct 28, 2019
Last activity: Oct 28, 2019
Posted: 28 Oct 2019 13:17 EDT
Last activity: 28 Oct 2019 15:49 EDT
Closed
Solved

How to initiate a case from an agent

We have a requirement to initiate a case from an agent in Pega 7.3.1.

If we call any of the OOTB activities we are getting a pzInternalProcess authentication error.

Even if we give Admin Access Group in the agent still the error comes.

How can we initiate a case from an agent?

To see attachments, please log in.
Pega Platform
Low-Code App Development
Case Management

Posted: 5 years ago
Posted: 28 Oct 2019 13:30 EDT
Venkata Narayanareddy Seelam (VenkataNarayanaReddy)
AASEYA IT SERVICES PVT LTD
Venkata Narayanareddy Seelam
AASEYA IT SERVICES PVT LTD
IN

Hi I did this by using an activity.

In activity I used call pxcreatetopcase, activated an agent.

Please share the error screenshot. Will advise on that

 

To see attachments, please log in.

Related content:

Related content has not currently been identified for this post.

We'd prefer it if you saw us at our best.

Pega Collaboration Center has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice