Question
Truviq Systems Private Limited
IN
Last activity: 29 Aug 2019 5:31 EDT
Email Listener- Exception Latency DSS setting in Pega 8.1
Hello Team,
Sometimes email listener require restart to listen the email messages. We understood that whenever there is an error while processing the email, the listener stops and restarts automatically after a delayed time. As per the below PDN post, it says that there is a DSS where we can set the delay time. We searched for the DSS and could not find it in our current version (8.1.5).
PDN Post: https://collaborate.pega.com/question/sometimes-email-listener-require-restart-listen-email-messages
Could you please let us know how can we set/ modify the delay time in 8.1.5?
Any help on this is much appreciated !!
Thanks,
Srikanth.
Pegasystems Inc.
IN
Hi Srikanth,
If not found, can you create the below DSS and verify? Kindly let us know the outcome.
email/exceptionLatency
Pega-IntegrationEngine
Thanks,
Nithin
Truviq Systems Private Limited
IN
Hi Nithin,
Thank you for the quick response.
After creating the DSS, I restarted the listener. I see that this is not working.
Are there any ways we can achieve this?
Thanks,
Srikanth.
Truviq Systems Private Limited
IN
Hi Nick,
We now fixed few errors causing in the processing activity.
However, I would still like to know how to enable the exceptionLatency DSS.
Thanks,
Srikanth.
Pegasystems Inc.
IN
Hi Srikanth,
Hi Srikanth,
The DASS (email/exceptionLatency) specified above is correct. Can you enable debug for the email Listener class and see what value is being printed in the logs for this?
Thanks.