How to incorporate Pega Knowledge Management 7.4 in an existing CPM 7.4 application ?
Hi ,
I would like to know what would be the best approach to incorporate Pega Knowledge Management 7.4 in an existing CPM 7.4 application.
Kindly suggest me on this.
Thanks
***Edited by Moderator: Lochan to update platform capability tags***
Virtusa
IN
LeasePlan Digital B.V.
NL
Hi,
As per implementation guide, we have to create a new application based on Pega Knowledge 7.4.
So in this context then there would be two application .
1.New application based on Pega Knowledge 7.4.
2.Existing Application CPM 7.4 .
We do not want have two separate application.
I would like to know If it is feasible to add KMPortal in our existing application Access group .We will just create three access groups for each KM Role ( Author, Approver & Publisher)
So then Agent or Manager can be able to switch the portal like if they want create content or approver or publish the content then they go to Knowledge Portal otherwise they will go to their Interaction Portal and add the created Content in the Interaction Case or Task screens.
Kindly suggest .
Virtusa
IN
Hi Subhajit,
No, I do not think you will be able to access the KMPortal that way.
You would need to create a new application for KM, Include the access group of the newly created application to Operator and switch the application to create or manage KM Articles.
That is proper way.
Hi Subhajit,
Please refer to the implementation guide: https://community.pega.com/knowledgebase/documents/pega-knowledge-74-implementation-guide