Commit Failure and generating the .dat files in the logs and getting Null pointer Exception in tracer
Hi Team,
Please help us on the below production issue,
Recently we upgraded from 7.1.8 to 7.3 version after that we are facing commit issue for the newly created cases/
We are getting commit failure while resolving one of the child case in the tracer we can see the null pointer exception in the traccer.
In the log files we can the null pointer exception and also pega is generating the .dat files .Below is the lines from the log files.
Hi Team,
Please help us on the below production issue,
Recently we upgraded from 7.1.8 to 7.3 version after that we are facing commit issue for the newly created cases/
We are getting commit failure while resolving one of the child case in the tracer we can see the null pointer exception in the traccer.
In the log files we can the null pointer exception and also pega is generating the .dat files .Below is the lines from the log files.
[Encoding - Error during encode -
Created Dump File oldStreameklnhybvo9.dat due to null
oldStreameklnhybvo9.dat
java.lang.NullPointerException
at com.pega.pegarules.data.internal.clipboard.StorageStreamCommonImpl.serializeOneForwardPageToPageReferenceLink(StorageStreamCommonImpl.java:1788) ~[prprivate.jar:?]
at com.pega.pegarules.data.internal.clipboard.StorageStreamCommonImpl.getPageValueForStream(StorageStreamCommonImpl.java:1203) ~[prprivate.jar:?]
at com.pega.pegarules.data.internal.clipboard.DirectStreamEncoderV7$PageSection.addProperty(DirectStreamEncoderV7.java:2045) ~[prprivate.jar:?]
at com.pega.pegarules.data.internal.clipboard.DirectStreamEncoderV7$PageSection.addPage(DirectStreamEncoderV7.java:1628) ~[prprivate.jar:?]
at com.pega.pegarules.data.internal.clipboard.DirectStreamEncoderV7$PageSection.addPageNew(DirectStreamEncoderV7.java:746) ~[prprivate.jar:?]
at com.pega.pegarules.data.internal.clipboard.DirectStreamEncoderV7.encode(DirectStreamEncoderV7.java:406) ~[prprivate.jar:?]
at com.pega.pegarules.data.internal.clipboard.StorageStreamCommonImpl.encode(StorageStreamCommonImpl.java:886) ~[prprivate.jar:?]
at com.pega.pegarules.data.internal.clipboard.ClipboardPageImpl.getStreamForm(ClipboardPageImpl.java:3930) ~[prprivate.jar:?]
at com.pega.pegarules.data.internal.access.PageDatabaseMapperImpl.getStreamFormOfPage(PageDatabaseMapperImpl.java:1381) ~[prprivate.jar:?]
at com.pega.pegarules.data.internal.access.UpdateProcessor.preprocessInstancesBeforeCriticalCommitSection(UpdateProcessor.java:731) ~[prprivate.jar:?]
at com.pega.pegarules.data.internal.access.UpdateProcessor.before(UpdateProcessor.java:249) ~[prprivate.jar:?]
at com.pega.pegarules.data.internal.store.DataStoreManager.doInTransaction(DataStoreManager.java:244) ~[prprivate.jar:?]
at com.pega.pegarules.data.internal.access.UpdateProcessor.processUpdates(UpdateProcessor.java:201) ~[prprivate.jar:?]
at com.pega.pegarules.data.internal.access.DatabaseImpl.commit(DatabaseImpl.java:2164) ~[prprivate.jar:?]
at com.pega.pegarules.data.internal.access.DatabaseImpl.commit(DatabaseImpl.java:2126) ~[prprivate.jar:?]
at
Exception
java.lang.RuntimeException: java.lang.NullPointerException
at com.pega.pegarules.data.internal.access.DatabaseImpl.commit(DatabaseImpl.java:2195) ~[prprivate.jar:?]
at com.pega.pegarules.data.internal.access.DatabaseImpl.commit(DatabaseImpl.java:2126) ~[prprivate.jar:?]
at
Caused by: java.lang.NullPointerException
at com.pega.pegarules.data.internal.clipboard.StorageStreamCommonImpl.serializeOneForwardPageToPageReferenceLink(StorageStreamCommonImpl.java:1788) ~[prprivate.jar:?]
at com.pega.pegarules.data.internal.clipboard.StorageStreamCommonImpl.getPageValueForStream(StorageStreamCommonImpl.java:1203) ~[prprivate.jar:?]
at com.pega.pegarules.data.internal.clipboard.DirectStreamEncoderV7$PageSection.addProperty(DirectStreamEncoderV7.java:2045) ~[prprivate.jar:?]
at com.pega.pegarules.data.internal.clipboard.DirectStreamEncoderV7$PageSection.addPage(DirectStreamEncoderV7.java:1628) ~[prprivate.jar:?]
at com.pega.pegarules.data.internal.clipboard.DirectStreamEncoderV7$PageSection.addPageNew(DirectStreamEncoderV7.java:746) ~[prprivate.jar:?]
at com.pega.pegarules.data.internal.clipboard.DirectStreamEncoderV7.encode(DirectStreamEncoderV7.java:406) ~[prprivate.jar:?]
at com.pega.pegarules.data.internal.clipboard.StorageStreamCommonImpl.encode(StorageStreamCommonImpl.java:886) ~[prprivate.jar:?]
at com.pega.pegarules.data.internal.clipboard.ClipboardPageImpl.getStreamForm(ClipboardPageImpl.java:3930) ~[prprivate.jar:?]
at com.pega.pegarules.data.internal.access.PageDatabaseMapperImpl.getStreamFormOfPage(PageDatabaseMapperImpl.java:1381) ~[prprivate.jar:?]
at com.pega.pegarules.data.internal.access.UpdateProcessor.preprocessInstancesBeforeCriticalCommitSection(UpdateProcessor.java:731) ~[prprivate.jar:?]
at com.pega.pegarules.data.internal.access.UpdateProcessor.before(UpdateProcessor.java:249) ~[prprivate.jar:?]
at com.pega.pegarules.data.internal.store.DataStoreManager.doInTransaction(DataStoreManager.java:244) ~[prprivate.jar:?]
at com.pega.pegarules.data.internal.access.UpdateProcessor.processUpdates(UpdateProcessor.java:201) ~[prprivate.jar:?]
at com.pega.pegarules.data.internal.access.DatabaseImpl.commit(DatabaseImpl.java:2164) ~[prprivate.jar:?]
Pegasystems Inc.
GB
I suspect there may be a referenced property in the work item that is set to null.
Can you try comparing the good and bad trace xmls, to identify difference in the work item xmls.
Pegasystems Inc.
GB
As a test I would suggest to try removing them or setting it as a "normal" property, and check if it works.
may be do it one property at a time to narrow it down even further.