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Question

 PRADEEP CHOWDARY PYDI (PradeepPydi)
Anthem
Senior PEGA DEVOPS and Cloud Administrator
Anthem
US
PradeepPydi Member since 2017 240 posts
Anthem
Posted: Jun 25, 2018
Last activity: May 14, 2019
Posted: 25 Jun 2018 14:49 EDT
Last activity: 14 May 2019 2:15 EDT
Closed

RequestorLockExceptions followed by thread dumps causing slowness.

Hi Team,

We could find a lot of RequestorLockExceptions followed by thread dumps in our development environment.Eventually these exceptions are causing slowness issues in our environments.

Please find the error stack below.

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Hi Team,

We could find a lot of RequestorLockExceptions followed by thread dumps in our development environment.Eventually these exceptions are causing slowness issues in our environments.

Please find the error stack below.

2018-06-25 14:27:23,344 [130.232-8887-exec-60] [ ] [ ] [ ] (ngineinterface.service.HttpAPI) ERROR xx.xx.xx.xx|xx.xx.xx.xx - : com.pega.pegarules.pub.context.RequestorLockException
com.pega.pegarules.pub.context.RequestorLockException: Unable to synchronize on requestor HPTP38B3BDGCTQP3BYARRYC15YBODPOOZ within 120 seconds: (thisThread = https-jsse-nio2-xx.xx.xx.xx-8887-exec-60) (originally locked by = https-jsse-nio2-xx.xx.xx.xx-8887-exec-53) (finally locked by = https-jsse-nio2-xx.xx.xx.xx-8887-exec-53)
at com.pega.pegarules.session.internal.PRSessionProviderImpl.throwRequestorLockException(PRSessionProviderImpl.java:1520) ~[prprivate.jar:?]
at com.pega.pegarules.session.internal.PRSessionProviderImpl.getLockOnRequestor(PRSessionProviderImpl.java:1504) ~[prprivate.jar:?]
at com.pega.pegarules.session.internal.PRSessionProviderImpl.doWithRequestorLocked(PRSessionProviderImpl.java:1061) ~[prprivate.jar:?]
at com.pega.pegarules.session.internal.PRSessionProviderImpl.doWithRequestorLocked(PRSessionProviderImpl.java:930) ~[prprivate.jar:?]
at com.pega.pegarules.session.external.engineinterface.service.EngineAPI.processRequest(EngineAPI.java:336) ~[prenginext.jar:?]
at com.pega.pegarules.session.internal.engineinterface.service.HttpAPI.invoke(HttpAPI.java:854) ~[prprivate.jar:?]
at com.pega.pegarules.session.internal.engineinterface.etier.impl.EngineImpl._invokeEngine_privact(EngineImpl.java:331) ~[prprivate.jar:?]
at com.pega.pegarules.session.internal.engineinterface.etier.impl.EngineImpl.invokeEngine(EngineImpl.java:274) ~[prprivate.jar:?]
at com.pega.pegarules.session.internal.engineinterface.etier.impl.EngineImpl.invokeEngine(EngineImpl.java:251) ~[prprivate.jar:?]
at com.pega.pegarules.priv.context.JNDIEnvironment.invokeEngineInner(JNDIEnvironment.java:278) ~[prpublic.jar:?]
at com.pega.pegarules.priv.context.JNDIEnvironment.invokeEngine(JNDIEnvironment.java:223) ~[prpublic.jar:?]
at com.pega.pegarules.web.impl.WebStandardImpl.makeEtierRequest(WebStandardImpl.java:678) ~[prwebj2ee.jar:?]
at com.pega.pegarules.web.impl.WebStandardImpl.doPost(WebStandardImpl.java:394) ~[prwebj2ee.jar:?]
at sun.reflect.GeneratedMethodAccessor104.invoke(Unknown Source) ~[?:?]
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source) ~[?:1.8.0_151]
at java.lang.reflect.Method.invoke(Unknown Source) ~[?:1.8.0_151]
at com.pega.pegarules.internal.bootstrap.PRBootstrap.invokeMethod(PRBootstrap.java:370) ~[prbootstrap-7.2.2-117.jar:7.2.2-117]
at com.pega.pegarules.internal.bootstrap.PRBootstrap.invokeMethodPropagatingThrowable(PRBootstrap.java:411) ~[prbootstrap-7.2.2-117.jar:7.2.2-117]
at com.pega.pegarules.boot.internal.extbridge.AppServerBridgeToPega.invokeMethodPropagatingThrowable(AppServerBridgeToPega.java:224) ~[prbootstrap-api-7.2.2-117.jar:7.2.2-117]
at com.pega.pegarules.boot.internal.extbridge.AppServerBridgeToPega.invokeMethod(AppServerBridgeToPega.java:273) ~[prbootstrap-api-7.2.2-117.jar:7.2.2-117]
at com.pega.pegarules.internal.web.servlet.WebStandardBoot.doPost(WebStandardBoot.java:121) ~[prbootstrap-api-7.2.2-117.jar:7.2.2-117]
at javax.servlet.http.HttpServlet.service(HttpServlet.java:661) ~[servlet-api.jar:?]
at javax.servlet.http.HttpServlet.service(HttpServlet.java:742) ~[servlet-api.jar:?]
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:230) ~[catalina.jar:8.5.13]
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:165) ~[catalina.jar:8.5.13]
at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52) ~[tomcat-websocket.jar:8.5.13]
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:192) ~[catalina.jar:8.5.13]
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:165) ~[catalina.jar:8.5.13]
at org.apache.catalina.filters.ExpiresFilter.doFilter(ExpiresFilter.java:1230) ~[catalina.jar:8.5.13]
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:192) ~[catalina.jar:8.5.13]
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:165) ~[catalina.jar:8.5.13]
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:198) ~[catalina.jar:8.5.13]
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:96) ~[catalina.jar:8.5.13]
at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:595) ~[catalina.jar:8.5.13]
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:140) ~[catalina.jar:8.5.13]
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:80) ~[catalina.jar:8.5.13]
at org.apache.catalina.valves.AbstractAccessLogValve.invoke(AbstractAccessLogValve.java:624) ~[catalina.jar:8.5.13]
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:87) ~[catalina.jar:8.5.13]
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:341) ~[catalina.jar:8.5.13]
at org.apache.coyote.http11.Http11Processor.service(Http11Processor.java:799) ~[tomcat-coyote.jar:8.5.13]
at org.apache.coyote.AbstractProcessorLight.process(AbstractProcessorLight.java:66) ~[tomcat-coyote.jar:8.5.13]
at org.apache.coyote.AbstractProtocol$ConnectionHandler.process(AbstractProtocol.java:861) ~[tomcat-coyote.jar:8.5.13]
at org.apache.tomcat.util.net.Nio2Endpoint$SocketProcessor.doRun(Nio2Endpoint.java:1697) ~[tomcat-coyote.jar:8.5.13]
at org.apache.tomcat.util.net.SocketProcessorBase.run(SocketProcessorBase.java:49) ~[tomcat-coyote.jar:8.5.13]
at org.apache.tomcat.util.net.AbstractEndpoint.processSocket(AbstractEndpoint.java:934) ~[tomcat-coyote.jar:8.5.13]
at org.apache.tomcat.util.net.Nio2Endpoint$Nio2SocketWrapper$4.completed(Nio2Endpoint.java:626) ~[tomcat-coyote.jar:8.5.13]
at org.apache.tomcat.util.net.Nio2Endpoint$Nio2SocketWrapper$4.completed(Nio2Endpoint.java:604) ~[tomcat-coyote.jar:8.5.13]
at org.apache.tomcat.util.net.SecureNio2Channel$1.completed(SecureNio2Channel.java:877) ~[tomcat-coyote.jar:8.5.13]
at org.apache.tomcat.util.net.SecureNio2Channel$1.completed(SecureNio2Channel.java:810) ~[tomcat-coyote.jar:8.5.13]
at sun.nio.ch.Invoker.invokeUnchecked(Unknown Source) ~[?:1.8.0_151]
at sun.nio.ch.Invoker$2.run(Unknown Source) ~[?:1.8.0_151]
at sun.nio.ch.AsynchronousChannelGroupImpl$1.run(Unknown Source) ~[?:1.8.0_151]
at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source) [?:1.8.0_151]
at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source) [?:1.8.0_151]
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61) ~[tomcat-util.jar:8.5.13]
at java.lang.Thread.run(Unknown Source) [?:1.8.0_151]

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Low-Code App Development
System Administration

Posted: 6 years ago
Posted: 25 Jun 2018 14:58 EDT
PRADEEP CHOWDARY PYDI (PradeepPydi)
Anthem
Senior PEGA DEVOPS and Cloud Administrator
Anthem
US

I have analyzed the thread dumps and usually it is followed by the below mentioned error in the log.

2018-06-25 13:10:08,735 [130.232-8887-exec-48] [          ] [                    ] [                    ] (      web.impl.WebStandardImpl) WARN    - I/O Exception occurred while writing or flushing the stream 
org.apache.catalina.connector.ClientAbortException: java.io.IOException: An established connection was aborted by the software in your host machine.

Caused by: java.io.IOException: An established connection was aborted by the software in your host machine

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Posted: 6 years ago
Posted: 26 Jun 2018 2:48 EDT
Ujjwal Kumar Shukla (UjjwalShukla_GCS)
PEGA
Senior Manager, Technical Support
Pegasystems Inc.
IN

Hi Pradeep,

Please check withing the threadump that precedes the requestor lock exception for https-jsse-nio2-xx.xx.xx.xx-8887-exec-53 at runable state.
The stack trace for the mentioned thread should give good idea on where the execution is stuck.

Regards,
Ujjwal


 

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  • Domenico Lavacca Girish Kulkarni Veera K Srikanta Misra Giridhar Nallappa Jayakar and 5 More
Posted: 6 years ago
Posted: 25 Jun 2018 21:43 EDT
Vikash Ranjan Karn (Vikash Karn)
Pegasystems Inc.
Senior Technical Solutions Engineer
Pegasystems Inc.
IN

Hi Pradeep,

 

Could you please attach the complete Pega-RULES and Pega-ALERT logs in the post.

We might need to check the pega-alert logs in the same time if any alerts are being generated or not.

Also complete stack trace would help us knowing the cause of the thread dumps.

 

Regards,

Vikash

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Posted: 6 years ago
Posted: 29 Jun 2018 1:52 EDT
Vikash Ranjan Karn (Vikash Karn)
Pegasystems Inc.
Senior Technical Solutions Engineer
Pegasystems Inc.
IN

Hi Pradeep,

The alert log that you have given is from 18:00:00hrs. but the thread dump occurred at 14:12:06.

Could you please check what all alerts you can notice in the alert logs near this time range with respect to requester https-jsse-nio2- Proprietary information hidden-8887-exec-36.

Also from the logs it looks like there is some long running query , so please check for the same in the alert log with respect to the particular thread and optimize the query if required.

 

Regards,

Vikash

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Posted: 6 years ago
Posted: 26 Jun 2018 7:24 EDT
Rachit Agarwal (Rachit_Agarwal)
PEGA
Principal Technical Support Engineer
Pegasystems Inc.
US

Hi,

Can you please check for PEGA005 logs in the Pega-ALERT log file. It should give you the idea which queries are taking more time, which might be affecting performance in this case.

Please provide PRPC version as well.

Regards,

Rachit

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Posted: 6 years ago
Posted: 26 Jun 2018 15:22 EDT
Arun Kumar Mahanty (Arun_Mahanty)
Pegasystems Inc.
Principal Technical Solutions Engineer
Pegasystems Inc.
IN

Requestor is HDJD66Y58ZMZ15I58Q3YGDYJOZ24GB643  locked by thread "https-jsse-nio2- Proprietary information hidden-8887-exec-36" and below is the thread state

 

"https-jsse-nio2- Proprietary information hidden-8887-exec-36" Id=624 in RUNNABLE

BlockedCount : 16, BlockedTime : -1, WaitedCount : 1064, WaitedTime : -1

    at java.net.SocketInputStream.socketRead0(Native Method)

    at java.net.SocketInputStream.socketRead(Unknown Source)

    at java.net.SocketInputStream.read(Unknown Source)

    at java.net.SocketInputStream.read(Unknown Source)

    at com.microsoft.sqlserver.jdbc.TDSChannel$ProxyInputStream.readInternal(IOBuffer.java:955)

    at com.microsoft.sqlserver.jdbc.TDSChannel$ProxyInputStream.read(IOBuffer.java:943)

    at sun.security.ssl.InputRecord.readFully(Unknown Source)

    at sun.security.ssl.InputRecord.read(Unknown Source)

    at sun.security.ssl.SSLSocketImpl.readRecord(Unknown Source)

      - locked java.lang.Object@395c6790

    at sun.security.ssl.SSLSocketImpl.readDataRecord(Unknown Source)

    at sun.security.ssl.AppInputStream.read(Unknown Source)

      - locked sun.security.ssl.AppInputStream@6d7c544a

    at com.microsoft.sqlserver.jdbc.TDSChannel.read(IOBuffer.java:1877)

    at com.microsoft.sqlserver.jdbc.TDSReader.readPacket(IOBuffer.java:6642)

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Requestor is HDJD66Y58ZMZ15I58Q3YGDYJOZ24GB643  locked by thread "https-jsse-nio2- Proprietary information hidden-8887-exec-36" and below is the thread state

 

"https-jsse-nio2- Proprietary information hidden-8887-exec-36" Id=624 in RUNNABLE

BlockedCount : 16, BlockedTime : -1, WaitedCount : 1064, WaitedTime : -1

    at java.net.SocketInputStream.socketRead0(Native Method)

    at java.net.SocketInputStream.socketRead(Unknown Source)

    at java.net.SocketInputStream.read(Unknown Source)

    at java.net.SocketInputStream.read(Unknown Source)

    at com.microsoft.sqlserver.jdbc.TDSChannel$ProxyInputStream.readInternal(IOBuffer.java:955)

    at com.microsoft.sqlserver.jdbc.TDSChannel$ProxyInputStream.read(IOBuffer.java:943)

    at sun.security.ssl.InputRecord.readFully(Unknown Source)

    at sun.security.ssl.InputRecord.read(Unknown Source)

    at sun.security.ssl.SSLSocketImpl.readRecord(Unknown Source)

      - locked java.lang.Object@395c6790

    at sun.security.ssl.SSLSocketImpl.readDataRecord(Unknown Source)

    at sun.security.ssl.AppInputStream.read(Unknown Source)

      - locked sun.security.ssl.AppInputStream@6d7c544a

    at com.microsoft.sqlserver.jdbc.TDSChannel.read(IOBuffer.java:1877)

    at com.microsoft.sqlserver.jdbc.TDSReader.readPacket(IOBuffer.java:6642)

      - locked com.microsoft.sqlserver.jdbc.TDSReader@7110160d

    at com.microsoft.sqlserver.jdbc.TDSCommand.startResponse(IOBuffer.java:7959)

    at com.microsoft.sqlserver.jdbc.SQLServerPreparedStatement.doExecutePreparedStatement(SQLServerPreparedStatement.java:438)

    at com.microsoft.sqlserver.jdbc.SQLServerPreparedStatement$PrepStmtExecCmd.doExecute(SQLServerPreparedStatement.java:385)

    at com.microsoft.sqlserver.jdbc.TDSCommand.execute(IOBuffer.java:7505)

    at com.microsoft.sqlserver.jdbc.SQLServerConnection.executeCommand(SQLServerConnection.java:2445)

      - locked java.lang.Object@6cec1ea0

    at com.microsoft.sqlserver.jdbc.SQLServerStatement.executeCommand(SQLServerStatement.java:191)

    at com.microsoft.sqlserver.jdbc.SQLServerStatement.executeStatement(SQLServerStatement.java:166)

    at com.microsoft.sqlserver.jdbc.SQLServerPreparedStatement.execute(SQLServerPreparedStatement.java:367)

    at sun.reflect.GeneratedMethodAccessor69.invoke(Unknown Source)

    at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)

    at java.lang.reflect.Method.invoke(Unknown Source)

    at org.apache.tomcat.jdbc.pool.StatementFacade$StatementProxy.invoke(StatementFacade.java:138)

    at com.sun.proxy.$Proxy11.execute(Unknown Source)

    at com.pega.pegarules.data.internal.store.DatabasePreparedStatementImpl.execute(DatabasePreparedStatementImpl.java:504)

    at com.pega.pegarules.data.internal.access.Lister.listWithResultPackager(Lister.java:399)

    at com.pega.pegarules.data.internal.access.Lister.list(Lister.java:185)

    at com.pega.pegarules.data.internal.access.DBQueryExecutor.executeRDB(DBQueryExecutor.java:123)

    at com.pega.pegarules.data.internal.access.DBQueryExecutor.executeRDB(DBQueryExecutor.java:74)

    at com.pega.pegarules.data.internal.access.DatabaseImpl.executeRDB(DatabaseImpl.java:3084)

    at com.pega.pegarules.data.internal.access.DatabaseImpl.executeRDB(DatabaseImpl.java:3064)

    at com.pega.pegarules.generation.internal.cache.appcentric.AppShortcutImpl.dependencyOverriddenInBranchRulesets(AppShortcutImpl.java:245)

    at com.pega.pegarules.generation.internal.cache.appcentric.AppShortcutImpl.getInferredACCacheShortcut(AppShortcutImpl.java:663)

    at com.pega.pegarules.generation.internal.cache.appcentric.RACacheAppCentricImpl.inferGeneratedJavaFromExistingEntry(RACacheAppCentricImpl.java:2322)

    at com.pega.pegarules.generation.internal.cache.appcentric.RACacheAppCentricImpl.find(RACacheAppCentricImpl.java:977)

    at com.pega.pegarules.generation.internal.cache.AssemblyCacheWrapper.find(AssemblyCacheWrapper.java:797)

    at com.pega.pegarules.generation.internal.assembly.FUAManagerImpl.getInternal(FUAManagerImpl.java:1414)

    at com.pega.pegarules.generation.internal.assembly.FUAManagerImpl.get(FUAManagerImpl.java:1303)

    at com.pega.pegarules.generation.internal.PRGenProviderImpl.get(PRGenProviderImpl.java:500)

    at com.pega.pegarules.session.internal.mgmt.StreamBuilderTools.appendStreamKeepProperties(StreamBuilderTools.java:762)

    at com.pega.pegarules.session.internal.mgmt.autostreams.IncludeStreamRuntime.getStream(IncludeStreamRuntime.java:332)

    at com.pega.pegarules.session.internal.mgmt.autostreams.IncludeStreamRuntime.emitIncludeStreamReference(IncludeStreamRuntime.java:252)

    at com.pega.pegarules.session.internal.mgmt.autostreams.AutoStreamRuntimeImpl.emitIncludeStreamReference(AutoStreamRuntimeImpl.java:409)

    at com.pega.pegarules.session.internal.mgmt.autostreams.uicomponent.context.ContextProcessor.emitIncludeStream(ContextProcessor.java:1210)

    at com.pega.pegarules.session.internal.mgmt.autostreams.uicomponent.context.ContextProcessor.executeSection(ContextProcessor.java:1019)

    at com.pega.pegarules.session.internal.mgmt.autostreams.uicomponent.context.ContextProcessor.processSection(ContextProcessor.java:994)

    at com.pega.pegarules.session.internal.mgmt.autostreams.uicomponent.context.ContextProcessor.processSection(ContextProcessor.java:1232)

    at com.pega.pegarules.session.internal.mgmt.autostreams.uicompone

 

After verifying the alert logs PEGA0037 alerts has been generated for the same requestor

 

Rule assembly process has exceeded the threshold of 400 ms: 669 ms. Details: ;Total Rule assembly process: ELAPSED time = 669;CPU time = 0;Delta Java assembly process: Delta Assembly ELAPSED time = 669;Delta Assembly CPU time = 0;Delta Compile process: Delta Compile ELAPSED time = 0;Delta Compile CPU time = 0;Assembled class name = com.pegarules.generated.html_section.ra_stream_pygridnoresultsmessage_2e0fdde9c2f98a23b873411cb5724bab;Assembled class size = 26,387;Rules count = 2;Personal Ruleset = AF73546@;AccessGroup = AntmCPMHC:SysAdmin;Application = AntmCSNCCSuper 01.01.01;FuaKeys = RULE-HTML-SECTION|RULE-TEST-UNIT-CASE!PYGRIDNORESULTSMESSAGE;STREAM|AntmCSNCCSuper!01.01.01$932c17d2718b55e1e1baf09e08335ae8

 

You can run the static assembler from the ( Designer Studio - System - Assembly - Static Assembler ) to assemble the rules here .

 

Let us know if you have any further queries .

Cheers,

Arun

 


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Posted: 5 years ago
Posted: 14 May 2019 2:15 EDT
Vidyaranjan AV (Vidyaranjan) Senior Online Community Moderator
Pegasystems Inc.
IN

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