Question
Cognizant
US
Last activity: 18 Apr 2018 16:53 EDT
Openspan Agile Desktop - Unable to Sync notes
I am trying to implement the automation to sync notes from Agile Desktop interaction to System of record, following the guidelines in "Agile Desktop Implementation Guide". However, I am facing type casting issues with the automation. The guidelines specify the SaveNotes activity with Notes parameter of "String" type, and that the Notes parameter is a JSON string containing an array of notes. However, when the automation is invoked, the system throws exception that it is not able to cast.
"Object of type 'System.Collections.Generic.List`1[OpenSpan.Interactions.Note]' cannot be converted to type 'System.String'."
How should this be handled? Is there a way to convert the data type in automation, or shall there be a different type specified in Interaction.xml, in order to handle this?
I have used the below in Interaction.xml:
I am trying to implement the automation to sync notes from Agile Desktop interaction to System of record, following the guidelines in "Agile Desktop Implementation Guide". However, I am facing type casting issues with the automation. The guidelines specify the SaveNotes activity with Notes parameter of "String" type, and that the Notes parameter is a JSON string containing an array of notes. However, when the automation is invoked, the system throws exception that it is not able to cast.
"Object of type 'System.Collections.Generic.List`1[OpenSpan.Interactions.Note]' cannot be converted to type 'System.String'."
How should this be handled? Is there a way to convert the data type in automation, or shall there be a different type specified in Interaction.xml, in order to handle this?
I have used the below in Interaction.xml:
<Activity Name="SaveNotes">
<Value Name="Notes" Type="String" />
</Activity>
Accepted Solution
Integrity Systems, Inc.
US
Thank you for the update. Using the events provided on the NoteController component is the way to go. I think the original document you used has some dated material in it, I'll get with the documentation group and get it updated.
There are two events of interest for saving notes; OnSaveNotes and OnSaveNote. As their names imply, one gives you an array of Note objects and the other fires for each note. The ErrorSaving boolean is used to indicate if an error occurred saving the note to the SOR.
Let us know if you have any additional questions.
Pegasystems Inc.
US
Try using the stringutils component
http://help.openspan.com/80/Components/string_utilities_component2.htm
Integrity Systems, Inc.
US
I'm looking into your question and I have a couple of questions/request for you.
1. Can you provide an image of the automation that is failing?
2. What document did you find the information in for the NotesController? Was it the "Pega Robotic Automation Agile Desktop Implementation Guide"?
Cognizant
US
Hi,
I was trying with the information mentioned in the Pega Robotic Automation Agile Desktop Implementation Guide, under "Notes Activities" section. However, I was using the older Pega robotics Studio version 8.0.1016.0, where I observed the exception mentioned above. The automation was consuming SaveNotes ActivityStarted event (see SaveNotes.jpg attached).
I have now switched to 8.0.1080.0, and followed the Openspan 8.0 help (link below), which mentions "OnSaveNote" event : http://help.openspan.com/80/Agile_Desktop/Using_the_OpenSpan_Notes_Controller.htm
Using OnSaveNote event of NotesController, I am able to get the Note data as desired, to save it SOR (see E_Save_Note_New.jpg attached).
Thanks for your attention to this. Please let me know if there is any recommendation for the best way to Sync Notes and save to SOR.
Accepted Solution
Integrity Systems, Inc.
US
Thank you for the update. Using the events provided on the NoteController component is the way to go. I think the original document you used has some dated material in it, I'll get with the documentation group and get it updated.
There are two events of interest for saving notes; OnSaveNotes and OnSaveNote. As their names imply, one gives you an array of Note objects and the other fires for each note. The ErrorSaving boolean is used to indicate if an error occurred saving the note to the SOR.
Let us know if you have any additional questions.