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SusheelKBonthala Member since 2016 8 posts
GalaxE.Solutions
Posted: Feb 26, 2018
Last activity: Feb 27, 2018
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Multiple Agents accessing Same database table

Hi,

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Hi,

We have a scenario where an agent on multiple nodes is accessing same database table to process the case. How do we make sure one case is picked by only one agent for processing. How do we do exception handling in this case?

Thanks!


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Low-Code App Development
Dev/Designer Studio
Data Integration

Posted: 7 years ago

I'm not sure the best way to do it with an advanced agent. You would need to have a way to mark which ones have picked up and lock them. Maybe another developer can respond if they have addressed similar scenarios in their environment.

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