Pega Knowledge - Questions
Hi all,
Please can you assist with the following Pega Knowledge questions? The questions are in relation to the way articles are listed / sorted by help sites. Help sites appear to list the top 5 articles within each category, sorted by view count (descending). Is it possible OOTB to:
- pin an article to the top of the list within a category? So that the article is displayed at the top of the list by the help site, irrespective of the article view count
- Reset article view counts?
- Set a secondary sort criteria, for example, sort by view count and x
Thank you in advance for your assistance, greatly appreciated.
Jonathan
***Edited by Moderator Marissa to update platform capability tags***
Accepted Solution
Pegasystems Inc.
US
You can drill through to the supporting rules using LiveUI and look at the report defs for sorting (you can modify the sort criteria there, as an example).
Pinning a specific article to the top of each category would require a customization and is not supported ootb as a configuration.
Article views/ratings are automatically reset when an article is edited and re-published, this ensures that the "new" article ratings and views reflect the latest published version.
Chennai Institute Of Technology
IN