User Availability
Can anyone point me to existing documentation on the out of the box Availability rule?
I'm looking to understand if the system will allow the transfer of work to a user if they are marked as not available. Either an individual assignment or bulk transfer.
Cognizant Technology Solution
US
This particular field is taken into consideration for routing activities . It will not stop work transfer. Please refer the below help link and I am attaching the highlighted potion of the help as well.
https://community.pega.com/sites/default/files/help_v722/procomhelpmain.htm
COFORGE
GB
Availability:
- An availability of Available indicates the rule may be used during the rule resolution process.
- An availability of Final indicates the rule may be used during the rule resolution process. Rules marked as Final can be viewed and executed in Designer Studio, but cannot be edited or copied into another ruleset
- An availability of Not Available indicates the rule may not be used during the rule resolution process. When a rule set to Not Available is found during the rule resolution process, the rule in the next-highest version is considered for rule resolution.
- An availability of Blocked indicates the rule may be used during the rule resolution process. If a blocked rule is selected during rule resolution, execution is halted and an error message is displayed.
- An availability of Withdrawn indicates all rules with the same purpose, Apply to: class, and in the same ruleset are not considered during the rule resolution process. When a rule marked as Withdrawn is found during rule resolution, the system looks for an instance of the rule in the next highest class or ruleset.
Thanks,
Jibran