Question
Symphony
RU
Last activity: 17 May 2017 0:36 EDT
Problem with displaying tabs in Tab Group
Hello!
One section is used twice in one process. When we're opening it second time css doesn't work correctly in Tab Group (screen in attachment).
White lines are appeared and tab isn't "active".
It's Pega 7.1.9.
Could you give me some advice about it, please?
Thank you!
Pegasystems Inc.
US
HI AlenaR18,
Can you use F12 Developer Tools to capture the difference (Styles) between tabs displayed 1st and 2nd times?
Do you know which CSS is not applied for 2nd time display?
Thanks,
Susan
Symphony
RU
Hello!
I think that it works incorrectly because of the fact that the second time ids are not reset to "current" and "future" after the first time. That's why css works in wrong way too.
Is there a way to reset ids?
Thanks,
Alena
Pegasystems Inc.
IN
Hello Alena,
Thanks for posting your query in PSC :)
Could you provide with below information:
1) Pega version and browser version used.
2) Share the document with screenshot showing how the tab group is configured and section used in the process.
3) Test the behavior if you configure the section with Layout group(Tab) instead of Tab Group.
4) Is the issue observed in all the browsers?
5) As Susan suggested, use browser's developer tool to identify the vertical white space over the tab. From LiveUI(tool of Pega 7) identify the skin used and verify if the skin contains any custom css file.
6) I assume there are no errors in the logs when the tab is not active for the second time. Please confirm.
Regards,
Rincy
Symphony
RU
Hello!
1. Pega version is 7.1.9, browser version (IE) - 11.0.9600.18204.
4. Yes, it is.
5. Yes, there are custom css.
6. Logs are without errors.
I need more time for other positions (2 and 3) of your list.
Thanks,
Alena
Symphony
RU
Hi!
I'm so sorry but I made mistake in description of problem it's not the displaying of Tab Group it's displaying of flow actions .
I added a description in attachment.
Thanks,
Alena
Pegasystems Inc.
IN
Hello Alena,
Good Morning!!
From the attached description.docx file, I understand that while executing OpenWayConfiguration flow for the second time, flow actions are not getting displayed correctly. Is my understanding correct?
Could you share the screenshot of expected and actual behavior?
Regards,
Rincy
Updated: 19 Apr 2017 3:34 EDT
Symphony
RU
Hello, Rincy!
Thanks for reply.
You are right. But not flow actions aren't displayed correctly, only their navigation tabs (screenshots in attachment).
Also I mentioned that this issue appears only if we don’t close the case by performing it from task to task. If we close case and open it again the issue disappears.
Regards,
Alena
Pegasystems Inc.
IN
Hello Alena,
From the provided screenshots of actual and expected behavior, I see that there is white space in the tabs. Also, first tab is not active, which is the case in the expected behavior. You will have to use browser's developer tool and identify the white space component. I think this is due to overridden style attribute.
I hope this helps at your end.
Regards,
Rincy
Symphony
RU
Hello.
I think that the navigation tabs are not refreshed the second time (the screenshot shows that the attribute's id = "success").
This happens only when we close the window with case and then open it again.
Regards,
Alena
Pegasystems Inc.
IN
Hello Alena,
Thanks for the response. In your response, you have mentioned issue occurs "only when we close the window with case and then open it again."
However, in the description.docx, I see below information:
"But this problem appears only if we don’t close the case by performing it from task to task. If we close case and open it again the problem disappears."
Could you clarify on this.
Regards,
Rincy