What are you planning on using LogViewer for?  LogViewer is actually not what you would use to view the RuntimeLog, use a text editor instead.

Hi Jeff,

I am trying to see the logs for automation process. Even though the Log settings are proper in Runtimeconfig.xml file, I am not able to see Runtimelog.txt file. I have attached the Runtimeconfig.xml file. Kindly go through the file and let me know if there is any problem with some settings.

Thanks and Best Regards,

Madhukar Ganesh Chatra

Where are you looking for the log file?  Trying looking in the %appdata% folder.  The settings look like they should be producing a log.  I would change the FileToKeep to a number larger than 1 though and for the categories set the Level to 4.  The RuntimeConfig.xml that will be used is in the %appdata% folder.  Where was this one located?

Hi Jeff,

The RuntimeConfig.xml file was under below listed path.

C:\Users\ZKD4Y94\Documents\Pega Robotics Studio\Projects\Interact-Fee\Interact-Fee\bin\Debug\RuntimeConfig.xml

Also there is nothing under AppData folder and the path for AppData folder is C:\Users\ADMINI~1\AppData\Local

Thanks and Best Regards,

Madhukar Ganesh Chatra

Hi Jeff,

Thanks for your help. I don't why those folders are not present in my installation folder. If I create those folders will it help me in tracing the logs.

Thanks and Best Regards,

Madhukar Ganesh chatra

Hi Jeff, 

I have also found that, there is no settings for SuperTrace in openspan.ini file.

Regards,

Madhukar Ganesh Chatra

Supertrace should only be used at the direction of the Support team.  

**** If SuperTrace is enabled by accident, you will notice that the machine is running slower and you could fill your disk. ****