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 Sean Scott (SeanS172)
Perficient, Inc

Perficient, Inc
US
SeanS172 Member since 2015 2 posts
Perficient, Inc
Posted: Feb 16, 2015
Last activity: Feb 16, 2015
Posted: 16 Feb 2015 17:10 EST
Last activity: 16 Feb 2015 19:47 EST
Closed

Document Now button does not work

I have downloaded and setup the virtual machine required for Business Architect Essentials (7.1.)

The VM seems to be working, as I have been able to finish all of the exercises up through Unit 3 topic 3. However, in topic 4, I need to create documentation by clicking on the "Document Now" button; but when I do that, nothing seems to happen.

I am running on a Windows 7, 64bit desktop with 16GB of RAM

I am using Chrome (version 40.0.2214.111 m), but I have also tried FireFox (version 35.0.1), and Internet Explorer (version 11.0.9600.17633)

I have verified I have Silverlight installed (version 5.1.31211.0)

I set Silverlight to run automatically.

I turned off my popup blocker

I have rebooted after making changes to Chrome

I don't know what else to try and I am bummed to be stopped because I was moving along in my training pretty quickly until this issue blocked me.

Any ideas on what to try next would be greatly appreciated.

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Pega Academy

Posted: 9 years ago
Posted: 16 Feb 2015 19:47 EST
Teng Hao Chua (chuat)
PEGA
Senior Principal Technical Trainer
Pegasystems Inc.
SG

Dear Sean,

 

The Documentation Wizard supports 32-bit Internet Explorer only at this point. You may also want to change the browser mode to IE9. Ref: http://feedback.dominknow.com/knowledgebase/articles/159097-internet-explorer-ie8-ie9-ie10-and-ie11-compat

 

However, I have also come across corporate computers where the IT policies had been set so water-tight that no matter what settings a user can configure for their environment, it just won't run. Do note though, that this particular exercise is not a show-stopper, i.e. if you do not complete this exercise, it will not prevent you from continuing to the rest of the course.

 

Regards,

Teng Hao Chua

Pega Academy Support Team

 

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