Discussion
Cognizant
CA
Last activity: 30 Oct 2015 9:26 EDT
Pega ProCom SendCorr Agent goes down
Hi .
version used pega61sp2
We are facing an issue where our pega-procom sendCorr agent goes to idle/stale mode with out any error message in the pega-Rules log. On checking with the other IT team, there was a DB server restart.
because of this our pega agent goes idle/stale mode without any proper error message.
Is there hotfix or can we enable error message regarding this type of issues.
Regards
Tarun
Cognizant
CA
Hi Marik,
Thanks for your response.
Yes there was a DB server restart without bringing down the nodes first. It was an unscheduled restart.
can we have any mechanism to not to let the agents go down when the DB server goes down.
Please let me know if any queries.
Regards
Tarun
US Bank
US
I worked on a similar issue for a PRPC 6.1 SP2 system about an year back. There is a hot fix (HFix 7083) which addresses this issue. From what I remember this hot fix addresses the issue only for system agents, with the definition of "system agent" being:
Activity name starts with "System" and activity class starts with "Code-" OR Standard agent with Auto Queue management
By this definition, SendCorr is considered as a system agent and the hot fix should handle it.
To handle non-system agents, you can write a custom "system" agent which runs periodically and checks all agents on the node and starts any agent(s) which failed because of an exception.