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 Abdul Khaliq Oomatia (AbdulO07)
Areteans
Senior Consultant
Areteans
AU
AbdulO07 Member since 2014 9 posts
Areteans
Posted: Sep 15, 2015
Last activity: Nov 5, 2015
Posted: 15 Sep 2015 5:27 EDT
Last activity: 5 Nov 2015 11:26 EST
Closed

PDN self study is not accessible

Hi Administrator,

For past 2 days I have been trying to open the PEGA academy self study site but it doesn't load. I usually connect after 7pm AEST.

I have tried to clear the cache and also tried in IE Edge, Firefox and chrome but am not able to connect.

After few attempts I have got this XML message as follows

 

<status><title>PegaRULES Request Status</title><constant>fail</constant><message>Unable to synchronize on requestor HD1285260AF008E2CC7F3EA2590C57652 within 120 seconds: (thisThread = TP-Processor163) (originally locked by = TP-Processor166) (finally locked by = TP-Processor166)</message><username>Unauthenticated or not available</username><requestorid>No ID available</requestorid><etierversion>PegaRULES 7.10 ML5 (coreAssemblyCached_715_230)</etierversion></status>

 

Please advise me how to resolve this issue.

 

Thanks and Regards,

Abdul.

 

 

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Pega Academy

Posted: 9 years ago
Posted: 21 Sep 2015 23:37 EDT
Teng Hao Chua (chuat)
PEGA
Senior Principal Technical Trainer
Pegasystems Inc.
SG

Are you currently able to access it now? We had some issues with Pega Academy intermittently for the past few days.

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Posted: 9 years ago
Posted: 6 Oct 2015 5:35 EDT
Abdul Khaliq Oomatia (AbdulO07)
Areteans
Senior Consultant
Areteans
AU

Hi Administrator,

 

PDN self study is again not working.  This happens almost everyday.

URL is : https://academy.pega.com/prweb/PegaSSO?RegID=REG-136485&[email protected]&SenderTime=20151006092517&pw=a0e9f60f61b42f1bdff033760951daa7

 

I am getting the following error.

 

HTTP Status 503 - PegaRULES server not available

type Status report

message PegaRULES server not available

description The requested service (PegaRULES server not available) is not currently available.

Apache Tomcat/6.0.32

 

 

All other websites work fine except PDN self study. This always happens during the evening time approximately 7 PM AEST when I try to acces PDN. Not sure if this happens before 7 pm as well.

 

Can you please advise how do I connect to PDN self study.

 

Thanks and Regards,

Abdul.

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Posted: 9 years ago
Posted: 6 Oct 2015 8:16 EDT
Teng Hao Chua (chuat)
PEGA
Senior Principal Technical Trainer
Pegasystems Inc.
SG

Dear Abdul,

 

The website is available now. Sorry for the inconvenience.


Regards,

Teng Hao Chua

Pega Academy Support Team

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Posted: 9 years ago
Posted: 30 Oct 2015 3:13 EDT
Reshma P R (ReshmaP1)
Wipro Technologies

Wipro Technologies
IN
Hi Administrator, For past 5 days I have been trying to open the PEGA academy self study site but it doesn't load. I have tried in Firefox, Explorer and chrome but am not able to connect. The URL is: https://academy.pega.com/prweb/PegaSSO?RegID=REG-213376&[email protected]&SenderTime=20151030070940&pw=7d5dc314a1874d0efb7e4e0a2a9639eb
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Posted: 9 years ago
Posted: 5 Nov 2015 11:26 EST
Benjamin Kemish (BenK3928)
Coutts

Coutts
JE

Hello, I am also unable to load Self Study... I have taken study time from work today but I cannot get in (Waiting for pdn.pega.com)... is there anything I can do to fix this?

 

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