Discussion
ING Nederland N.V.
NL
Last activity: 13 Mar 2015 13:01 EDT
Orphan End Shapes
Hi,
Is it a good practice to keep orphan end shapes in flows?
My requirement is to resolve the case when user wants to withdraw the case at any time.
Is it okay to set a ticket on the orphan end shape in main flow which has work status Resolved-Rejected?
The other end shape has Resolved-Completed status which will be used during normal flow processing.
Pegasystems Inc.
US
That is fine.
A typical requirement however is to ask the user to supply a reason for rejecting the case in which case your Ticket would be attached to an assignment -- one that is unreachable when traversing from a start shape, i.e., what you refer to as an "orphaned" shape.
A "truly" orphaned shape is one that is completely unreachable.
Pegasystems Inc.
US
To add to what Lee has said: If you are using Pega 7 then the new more correct way to do this would be to have an alternate stage called withdraw and add the change stage flow action as a local action for your case.
Pegasystems Inc.
US
FYI: There is a separatre 7.1 LSA Forum: Forums › Pega Academy › Lead System Architect (7.1) ›
Yes in 7.1 you would use "Change Stage" to an alternate resolution-type stage, for example., one named Withdraw.
Setting a Ticket with Stage steps will typically not work since there is no such thing as "parent flow".