Is there any update on this. I have similar problem of finding end time of business day (current day). For example if an operator tries to perform an action on a case on Monday at 2 PM IST and as per his calendar business end time on Monday is 5 PM IST. then I should be able to get 5 PM in response.
Is there any OOTB for this ? Getting calendar instance though will solve the problem, but to get calendar instance we need startDate as its one of the key for Calendar instances. As calendar start date will not be associated to operator, how to overcome this challenge ?
Thanks in advance.
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Posted: 4 years ago
Posted: 30 Jul 2017 23:19 EDT
Lochana Durgada Vijayakumar (Lochan_DV)
Senior Manager, Knowledge Management