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 Mahipal Reddy (MAHI1988) TCS
TCS
IN
MAHI1988 Member since 2012 5 posts
TCS
Posted: Apr 29, 2015
Last activity: Sep 11, 2017
Posted: 29 Apr 2015 6:06 EDT
Last activity: 11 Sep 2017 1:01 EDT
Closed

failed:PRRuntimeError:com.pega.pegarules.pub.PRRuntimeError: PRRuntimeError

Hi ,

I am getting below please any one can help me on this it is very urgent.

apsrp0532| Proprietary information hidden|SOAP|LPSearchManagerServicePackage|Pega-Search-Manager|pzLPSearchManagerGetAgentDetails|AFEEDBD7E2EB9B8A1CAE46A5B426082F4 - SOAP service [LPSearchManagerServicePackage][Pega-Search-Manager][pzLPSearchManagerGetAgentDetails] failed:PRRuntimeError:com.pega.pegarules.pub.PRRuntimeError: PRRuntimeError
at com.pega.pegarules.session.internal.mgmt.base.ThreadRunner.runActivitiesAlt(ThreadRunner.java:683)
at com.pega.pegarules.session.internal.mgmt.PRThreadImpl.runActivitiesAlt(PRThreadImpl.java:580)
at com.pega.pegarules.integration.engine.internal.services.ServiceAPI.runActivities(ServiceAPI.java:1523)
at com.pega.pegarules.session.external.engineinterface.service.EngineAPI.processRequestInner(EngineAPI.java:394)
at sun.reflect.GeneratedMethodAccessor63.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:600)
at com.pega.pegarules.session.internal.PRSessionProviderImpl.doWithRequestorLocked(PRSessionProviderImpl.java:1028)
at com.pega.pegarules.session.internal.PRSessionProviderImpl.doWithRequestorLocked(PRSessionProviderImpl.java:758)
at com.pega.pegarules.session.external.engineinterface.service.EngineAPI.processRequest(EngineAPI.java:328)
at com.pega.pegarules.integration.engine.internal.services.soap.SOAPService.invoke(SOAPService.java:444)
at com.pega.pegarules.session.internal.engineinterface.etier.impl.EngineImpl._invokeEngine_privact(EngineImpl.java:312)
at com.pega.pegarules.session.internal.engineinterface.etier.impl.EngineImpl.invokeEngine(EngineImpl.java:263)
at com.pega.pegarules.session.internal.engineinterface.etier.ejb.EngineBean.invokeEngine(EngineBean.java:221)
at sun.reflect.GeneratedMethodAccessor48.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:600)
at com.pega.pegarules.internal.bootstrap.PRBootstrap.invokeMethod(PRBootstrap.java:349)
at com.pega.pegarules.internal.bootstrap.PRBootstrap.invokeMethodPropagatingThrowable(PRBootstrap.java:390)
at com.pega.pegarules.internal.bootstrap.PRBootstrap.invokeMethodPropagatingException(PRBootstrap.java:412)
at com.pega.pegarules.internal.etier.ejb.EngineBeanBoot.invokeEngine(EngineBeanBoot.java:168)
at com.pega.pegarules.internal.etier.interfaces.EJSLocalStatelessEngineBMT_f2439d86.invokeEngine(Unknown Source)
at com.pega.pegarules.priv.context.JNDIEnvironment.invokeEngineInner(JNDIEnvironment.java:277)
at com.pega.pegarules.priv.context.JNDIEnvironment.invokeEngine(JNDIEnvironment.java:222)
at com.pega.pegarules.web.impl.WebStandardImpl.makeEtierRequest(WebStandardImpl.java:373)
at com.pega.pegarules.web.impl.WebStandardImpl.doPost(WebStandardImpl.java:266)
at sun.reflect.GeneratedMethodAccessor60.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:600)
at com.pega.pegarules.internal.bootstrap.PRBootstrap.invokeMethod(PRBootstrap.java:349)
at com.pega.pegarules.internal.bootstrap.PRBootstrap.invokeMethodPropagatingThrowable(PRBootstrap.java:390)
at com.pega.pegarules.internal.bootstrap.PRBootstrap.invokeMethod(PRBootstrap.java:439)
at com.pega.pegarules.internal.web.servlet.WebStandardBoot.doPost(WebStandardBoot.java:99)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:738)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:831)
at com.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWrapper.java:1657)
at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:939)
at com.ibm.ws.webcontainer.servlet. .handleRequest(ServletWrapper.java:502)
at com.ibm.ws.webcontainer.servlet.ServletWrapperImpl.handleRequest(ServletWrapperImpl.java:181)
at com.ibm.ws.webcontainer.servlet.CacheServletWrapper.handleRequest(CacheServletWrapper.java:91)
at com.ibm.ws.webcontainer.WebContainer.handleRequest(WebContainer.java:864)
at com.ibm.ws.webcontainer.WSWebContainer.handleRequest(WSWebContainer.java:1592)
at com.ibm.ws.webcontainer.channel.WCChannelLink.ready(WCChannelLink.java:186)
at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleDiscrimination(HttpInboundLink.java:452)
at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleNewRequest(HttpInboundLink.java:511)
at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.processRequest(HttpInboundLink.java:305)
at com.ibm.ws.http.channel.inbound.impl.HttpICLReadCallback.complete(HttpICLReadCallback.java:83)
at com.ibm.ws.tcp.channel.impl.AioReadCompletionListener.futureCompleted(AioReadCompletionListener.java:165)
at com.ibm.io.async.AbstractAsyncFuture.invokeCallback(AbstractAsyncFuture.java:217)
at com.ibm.io.async.AsyncChannelFuture.fireCompletionActions(AsyncChannelFuture.java:161)
at com.ibm.io.async.AsyncFuture.completed(AsyncFuture.java:138)
at com.ibm.io.async.ResultHandler.complete(ResultHandler.java:204)
at com.ibm.io.async.ResultHandler.runEventProcessingLoop(ResultHandler.java:775)
at com.ibm.io.async.ResultHandler$2.run(ResultHandler.java:905)
at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1613)
Caused by: java.lang.NullPointerException
at com.pegarules.generated.activity.ra_action_pzlpsearchmanagergetagentdetails_c8cca4a145b69819145a0f40d8c7023b.step4_circum0(ra_action_pzlpsearchmanagergetagentdetails_c8cca4a145b69819145a0f40d8c7023b.java:444)
at com.pegarules.generated.activity.ra_action_pzlpsearchmanagergetagentdetails_c8cca4a145b69819145a0f40d8c7023b.perform(ra_action_pzlpsearchmanagergetagentdetails_c8cca4a145b69819145a0f40d8c7023b.java:130)
at com.pega.pegarules.session.internal.mgmt.Executable.doActivity(Executable.java:2859)
at com.pegarules.generated.activity.ra_action_pzlpsearchmanagersoapgetagentdetails_f3ef07c4a637aa789f135ad0a749d2ac.step1_circum0(ra_action_pzlpsearchmanagersoapgetagentdetails_f3ef07c4a637aa789f135ad0a749d2ac.java:208)
at com.pegarules.generated.activity.ra_action_pzlpsearchmanagersoapgetagentdetails_f3ef07c4a637aa789f135ad0a749d2ac.perform(ra_action_pzlpsearchmanagersoapgetagentdetails_f3ef07c4a637aa789f135ad0a749d2ac.java:72)
at com.pega.pegarules.session.internal.mgmt.Executable.doActivity(Executable.java:2859)
at com.pega.pegarules.session.internal.mgmt.base.ThreadRunner.runActivitiesAlt(ThreadRunner.java:617)
... 54 more

2015-04-29 04:36:58,599 [ WebContainer : 7] [ STANDARD] [ PegaRULES:06.02] ( internal.services.ServiceAPI) ERROR apsrp0532| Proprietary information hidden|SOAP|LPSearchManagerServicePackage|Pega-Search-Manager|pzLPSearchManagerGetAgentDetails|AFEEDBD7E2EB9B8A1CAE46A5B426082F4 - SOAP service [LPSearchManagerServicePackage][Pega-Search-Manager][pzLPSearchManagerGetAgentDetails] failed:PRRuntimeError:com.pega.pegarules.pub.PRRuntimeError: PRRuntimeError
at com.pega.pegarules.session.internal.mgmt.base.ThreadRunner.runActivitiesAlt(ThreadRunner.java:683)
at com.pega.pegarules.session.internal.mgmt.PRThreadImpl.runActivitiesAlt(PRThreadImpl.java:580)
at com.pega.pegarules.integration.engine.internal.services.ServiceAPI.runActivities(ServiceAPI.java:1523)
at com.pega.pegarules.session.external.engineinterface.service.EngineAPI.processRequestInner(EngineAPI.java:394)
at sun.reflect.GeneratedMethodAccessor63.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:600)
at com.pega.pegarules.session.internal.PRSessionProviderImpl.doWithRequestorLocked(PRSessionProviderImpl.java:1028)
at com.pega.pegarules.session.internal.PRSessionProviderImpl.doWithRequestorLocked(PRSessionProviderImpl.java:758)
at com.pega.pegarules.session.external.engineinterface.service.EngineAPI.processRequest(EngineAPI.java:328)
at com.pega.pegarules.integration.engine.internal.services.soap.SOAPService.invoke(SOAPService.java:444)
at com.pega.pegarules.session.internal.engineinterface.etier.impl.EngineImpl._invokeEngine_privact(EngineImpl.java:312)
at com.pega.pegarules.session.internal.engineinterface.etier.impl.EngineImpl.invokeEngine(EngineImpl.java:263)
at com.pega.pegarules.session.internal.engineinterface.etier.ejb.EngineBean.invokeEngine(EngineBean.java:221)
at sun.reflect.GeneratedMethodAccessor48.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:600)
at com.pega.pegarules.internal.bootstrap.PRBootstrap.invokeMethod(PRBootstrap.java:349)
at com.pega.pegarules.internal.bootstrap.PRBootstrap.invokeMethodPropagatingThrowable(PRBootstrap.java:390)
at com.pega.pegarules.internal.bootstrap.PRBootstrap.invokeMethodPropagatingException(PRBootstrap.java:412)
at com.pega.pegarules.internal.etier.ejb.EngineBeanBoot.invokeEngine(EngineBeanBoot.java:168)
at com.pega.pegarules.internal.etier.interfaces.EJSLocalStatelessEngineBMT_f2439d86.invokeEngine(Unknown Source)
at com.pega.pegarules.priv.context.JNDIEnvironment.invokeEngineInner(JNDIEnvironment.java:277)
at com.pega.pegarules.priv.context.JNDIEnvironment.invokeEngine(JNDIEnvironment.java:222)
at com.pega.pegarules.web.impl.WebStandardImpl.makeEtierRequest(WebStandardImpl.java:373)
at com.pega.pegarules.web.impl.WebStandardImpl.doPost(WebStandardImpl.java:266)
at sun.reflect.GeneratedMethodAccessor60.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:600)
at com.pega.pegarules.internal.bootstrap.PRBootstrap.invokeMethod(PRBootstrap.java:349)
at com.pega.pegarules.internal.bootstrap.PRBootstrap.invokeMethodPropagatingThrowable(PRBootstrap.java:390)
at com.pega.pegarules.internal.bootstrap.PRBootstrap.invokeMethod(PRBootstrap.java:439)
at com.pega.pegarules.internal.web.servlet.WebStandardBoot.doPost(WebStandardBoot.java:99)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:738)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:831)
at com.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWrapper.java:1657)
at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:939)
at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:502)
at com.ibm.ws.webcontainer.servlet.ServletWrapperImpl.handleRequest(ServletWrapperImpl.java:181)
at com.ibm.ws.webcontainer.servlet.CacheServletWrapper.handleRequest(CacheServletWrapper.java:91)
at com.ibm.ws.webcontainer.WebContainer.handleRequest(WebContainer.java:864)
at com.ibm.ws.webcontainer.WSWebContainer.handleRequest(WSWebContainer.java:1592)
at com.ibm.ws.webcontainer.channel.WCChannelLink.ready(WCChannelLink.java:186)
at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleDiscrimination(HttpInboundLink.java:452)
at com.ibm.ws.http.channel.inbound.impl.Http

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Java and Activities

Posted: 9 years ago
Posted: 29 Apr 2015 6:14 EDT
Andrew Fontenelle (fonta) PEGA Sr. Manager, Regional Tech Enablement Delivery - EMEA
Pegasystems Inc.
GB

Hello,

So that we are able to assist with this issue, could you provide more information about what you are trying to do. Which version of PRPC are you using? Provide details of the database and application server with their versions. When and where does the error occur? What were you trying to do when the error occured? Provide screenshots as well if appropriate.

Regards,

Andrew Fontenelle

PDN Support Team

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Posted: 9 years ago
Posted: 29 Apr 2015 6:50 EDT
Mahipal Reddy (MAHI1988) TCS
TCS
IN

we are using 6.2 sp2, we faced an issue while searching for newly created work items in user portals, when i am trying to start systemworkindexer agent, i am getting above error.

we could see master agent was stopped, that is the reason we could not see workindexer agent instance in the UI. is there any way we can manually restart master agent?

 

 

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Posted: 9 years ago
Posted: 29 Apr 2015 6:58 EDT
Andrew Fontenelle (fonta) PEGA Sr. Manager, Regional Tech Enablement Delivery - EMEA
Pegasystems Inc.
GB

Hello,

Thank you for providing this information. I will forward to the appropriate team and someone will contact you.

Regards,

Andrew Fontenelle

PDN Support Team

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Posted: 7 years ago
Posted: 11 Sep 2017 1:01 EDT
Vidyaranjan AV (Vidyaranjan) Senior Online Community Moderator
Pegasystems Inc.
IN

Hi,

Thank you for posting your query in the PSC. This looks like an inactive post and hence, we suggest you create a new post for your query. Click on the Write a Post button that’s available on the top right pane of this page. Once created, please reply back here with the URL of the new post.

You may also refer this discussion link as a reference in the new thread

We have also sent you a private message opening up a communication channel in case you have any further questions.

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