Skip to main content

This content is closed to future replies and is no longer being maintained or updated.
Links may no longer function. If you have a similar request, please write a new post.

Discussion

 Aparna Gopakumar (AparnaGopakumar)
TCS
IN
AparnaGopakumar Member since 2015 40 posts
TCS
Posted: Nov 14, 2015
Last activity: Nov 19, 2015
Posted: 14 Nov 2015 9:09 EST
Last activity: 19 Nov 2015 4:14 EST
Closed

Difference between default urgency and initial urgency.

What exactly is the difference between initial urgency and default urgency?

And when will initial urgency be added to default value to calculate urgency?

To see attachments, please log in.
Pega Academy

Posted: 10 years ago
Posted: 19 Nov 2015 4:14 EST
Teng Hao Chua (chuat)
PEGA
Principal Technical Instructor
Pegasystems Inc.
SG

The urgency of a case is actually a summation of a number of "urgency" values. The value is updated automatically through a Declare Expression.

 

Default urgency and Initial urgency are just 2 of the many values used to derive the value of Urgency.

 

Default urgency is the value set by Pega when a new case is instantiated. This is defaulted to the value of 10.

 

If you are referring to the Service Level rule, then the Initial urgency is the value added to the Urgency when the Service Level rule starts ticking, i.e. when it is used.

To see attachments, please log in.

Related content:

We'd prefer it if you saw us at our best.

Pega Collaboration Center has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice