Hi Hari,

A case is work which gives us a business outcome.The outcome of the case is the business solution provided to the customer.

A class structure is used to organize the rules well mannered which helps for easy maintenance and helps us for easily reuse of rules.

Find the below link for reference.

https://docs-previous.pega.com/introduction-case-type-design

Thanks & Regards,

Bhanu Prakash.

Hi Hari,

Case is a business process consists of a series of tasks that need to be completed and it establish the logical progression of steps using manually, automatically and procedurally. Where as Classes are created in the system, with names based on the Case names.

Any class which contains process flow pystartcase then it is a case.Every case type can be class, but every class must not be a case.

Please find the below article for reference:

https://docs-previous.pega.com/implementation-methodology-and-dco/understanding-class-structure-and-rulesets-generated-application-accelerator