I have worked on a couple of Customer Service projects now where there has been a need to extend the Pega provided out-of-the-box functionality around Bulk Processing. I thought it might be a good idea to capture one of these designs and share it with the wider community as a shrink-wrapped solution.
In this specific design document I show you how to customize the Bulk Actions screen to allow managers to choose cases for bulk processing from any Work Pool they have access to, rather than just their default.
***Edited by Moderator Rupashree to add Capability tags***
***Edited by Moderator Marije to add FDBK-78393 Enh.Request tags***
@Tom_Holt Hi Tom, that looks great! Any chance something like this will become part of the product in a release in the foreseeable future, or could this perhaps be shared as a RAP in this post? It's very clear and concise, but still ;)
Posted: 4 months ago
Posted: 2 Aug 2023 4:48 EDT
Marije Schillern (MarijeSchillern)
Senior Knowledge Management Specialist
@BasRulesMatter! @Tom_Holt I believe this is already logged as a Product Enhancement under
FDBK-78393 (Bulk process "Is Any" filter include all access group work pools). Contact your AE for any further details.
Posted: 3 months ago
Posted: 7 Aug 2023 18:21 EDT
Tom Holt (Tom_Holt)
Lead System Architect