Discussion
Tech Mahindra
IN
Last activity: 23 Jun 2016 17:13 EDT
Covered Cases Resolution
Hi All,
We have cover and covered cases open,
for example: if covered cases are of 10 like, EX-1,Ex-2...Ex-10 all have the same assignment./process.
We need to verify property SName.
If any one of the covered cases(EX-2) is resolved-completed, then we need to check the SName value of these case(EX-2) and other covered cases(which are still in open/review) which have the same SName(ex:- EX-4, EX-7 & Ex-8). then these 3 covered cases should resolved-completed.
And we need to auto resolve the covered cases which have the same SName.
And other covered cases should wait for assignee actions.
Thanks in advance.