Case Specialisation - Data Propagation of circumstanced property
The courseware is a little vague on the requirements for Case Specialisation. It only states:
"On the Details tab, we configured the Data Propagation dialog so that the system propagates the .PolicyState values to a Dispute subcase when it is created."
It's a requirement that the property used to specialise the case needs to be populated. I believe the above needs to be reworded or explain these requirements in the "How Case Type Specialization Works" section.
Thanks for your comment. You are correct in stating that it is a requirement that the value of the property which identifies the specialization MUST be propogated to the specialized case in order for Case Specialization to function properly. This is NOT explicitly stated in the training materials. We will pass this on to the development team.