Question
Accenture
BR
Last activity: 8 Jul 2020 12:01 EDT
Service Cliente Error
Hello, how are you!
I had a problem with one of the automations, where due to a problem in the service client we are not able to open the automation. We have already redone the automation but the same problem occurred later.
Following are images of what happened.
Could you help me please?
Thank you very much in advance
Accepted Solution
Updated: 8 Jul 2020 15:12 EDT
Pegasystems Inc.
US
Accenture
BR
Hello thanks for the answer, I will check this question.
have a great day.
Accenture
BR
Hello, I looked at the path and found several files, however I did not find the specific file that you ask for when trying to open the automation, would we generate this file?
Pegasystems Inc.
US
Were you the developer who created that automation? It is returning an error because that file does not exist on your machine. The developer who created it would have it.
Updated: 7 Jul 2020 15:14 EDT
Accenture
BR
It wasn't me, but I have access to the machine. However I did not find this file
Pegasystems Inc.
US
Unfortunately then, I believe you'll need to re-build that automation. Make sure you are looking in the correct directory though. %AppData% is specific to each user. If you have access to that machine, but another developer was logged-in, then you'd need to search in their folder.
Accenture
BR
Got it, thank you very much for your help. It's very important
Accenture
BR
Hello, how are you? I come here to thank you for the help provided, I was able to find the necessary file for the automation to work again. It was as mentioned by you. Thank you one more time!
Pegasystems Inc.
US
I am glad it worked. You're certainly welcome. I am happy to help.
If you are using the ServiceClient, it creates a dynamic assembly that needs to be present on your machine. If you have access to the machine and user who created the automation, the file should be located in %AppData%\Pegasystems\DynamicAssemblies. That file needs to be present for any developer to open the automation that uses it.