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Question

 Vipin Joshi (VipinJoshi)
IT Trailblazer

IT Trailblazer
US
VipinJoshi Member since 2015 2 posts
IT Trailblazer
Posted: Jan 10, 2020
Last activity: Jan 13, 2020
Posted: 10 Jan 2020 18:44 EST
Last activity: 13 Jan 2020 2:21 EST
Closed

When Connect-Rest service fail 3 times inside AgentForQueue mail send to admin.

I am calling connect-rest service inside AgentForQueue and my requirement is if service failed 3 times then a mail send to Admin. So how to do this approach?

***Moderator Edit-Vidyaranjan: Updated Platform Capability***

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Data Integration

Posted: 6 years ago
Posted: 12 Jan 2020 22:42 EST
Harish Gunneri (Harish_Gunneri)
PEGA
Senior Principal Technical Support Engineer, 1:1 Customer Engagement
Pegasystems Inc.
US

Configure Error Handler Flow on your Connect-REST rule and have SendEmail shape after retries (use a property to set the counter).

Also, the system by default retries on certain scenarios. Go through Handing Connector Exceptions for more details -  https://community.pega.com/sites/default/files/help_v722/rule-/rule-connect-/connectorexceptions.htm

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