Issue  

Platform error occurs on logging off and relogging into the Work portal on Pega Infinity™ ‘26.1.1. 

When logging off and subsequently logging back into the Work portal from the Launch portal, a ‘Deleted Document’ page error message displays on the Launch portal. Following this, a platform error occurs in Infinity Studio for any action. User must perform a hard refresh or relogin. 

Symptoms and Impact 

Error 

There has been an issue; please consult your system administrator 

Impact 

User must perform a hard refresh or relogin into the Infinity Studio portal. 

Steps to reproduce 

1. Login to Pega Infinity ‘26.1.1  

2. Enter your credentials 

3. Launch the Work portal from the Preview App 

4. Click any of the landing pages from the left pane  

5. From Account menu, click Log off 

6. Relogin using your credentials. Blank screen with Deleted Document Page error displays on the Work portal.  

7. Access anything from Infinity Studio. Platform error displays.  

Root Cause 

Specific logic in the LogOff activity for the OpenPortal thread is present. As a result, this change causes a Deleted Document screen to display on logoff. 

Solution 

This issue is planned to be addressed in a future Pega Platform release.  Issues are prioritized based on impact, severity, and capacity. The specific release for the fix has not yet been determined.  This section will be updated with release details when the fix for this issue is available.