Getting started with Support Docs

From the Support menu, go to Get Support and click Read Support Documents. This page and subsequent pages list all Support Documents that are published to the Pega Support Center.

To filter the primary content type Support Doc, use the search facets to create permalinks to filtered content that you can refine further.

Support Doc subtypes

Currently Support Docs comprise the following subtypes:

• Troubleshooting and How To documents derived from client cases
• Security Advisories
• Videos
• Resolved Issues
• Design Patterns
• Support Policy & Procedure
• Installation and Update Roadmaps

Filtering using search facets

Use the search facets to filter Support Docs by subtype. After you have found the Support Docs of a particular type, you can refine the search results further.

Support Docs > Troubleshooting and How To documents

For the Content Type = Support Doc, select the search facets:

• Content Category = Product
• Tags = Troubleshooting and How To

These facets serve up this search results permalink, which you can page through:

https://support.pega.com/search?f%5B0%5D=content_type%3ASupport%20Doc&f%5B1%5D=search_site_content_category%3AProduct&f%5B2%5D=search_site_moderator_tag%3AHow%20To&f%5B3%5D=search_site_moderator_tag%3ATroubleshooting
 

Support Docs > Security Advisories

For the Content Type = Support Doc, select the search facets:

• Content Category = Product
• Tags = Security Advisory

These facets serve up this search results permalink, which you can page through:

https://support.pega.com/search?f%5B0%5D=content_type%3ASupport%20Doc&f%5B1%5D=search_site_content_category%3AProduct&f%5B2%5D=search_site_moderator_tag%3ASecurity%20Advisory

Support Docs > Videos

For the Content Type = Support Doc, select the search facets:

• Content Category = Product
• Tags = Video

These facets serve up this search results permalink, which you can page through:

https://support.pega.com/search?f%5B0%5D=content_type%3ASupport%20Doc&f%5B1%5D=search_site_content_category%3AProduct&f%5B2%5D=search_site_moderator_tag%3AVideo
 

Support Docs > Resolved Issues

For Content Type, click Resolved Issues.

The Content Type facet Resolved Issues serves up this search results permalink, which you can page through or refine using other filter facets:

https://support.pega.com/search?f%5B0%5D=content_type%3AResolved%20Issues

As an alternative, from the Pega Support Center home page, you can go directly to the Pega Platform™ Resolved Issues page : Pega Platform Resolved Issues | Support Center

If the Pega Support Center search results for Resolved Issues seems skimpy, the reason is that the migration of Resolved Issues from docs-previous.pega.com to the Support Center SDocs has just started.

Therefore, Resolved Issues for older releases will be on https://docs-previous.pega.com/platform/resolved-issues for a while and newer releases will have their Resolved Issues on the Support Center.

To learn more about the Resolved Issues published to the Pega Support Center, go to Installation and Update Information for Pega Products. For a patch release (for example, Pega Platform 8.8.1), click View Details and read the Resolved Issues section.

Support Docs > Design Patterns

For Content Type = Support Doc, select the search facets:

• Content Category = Product
• Tags = Design Patterns

These facets serve up this search results permalink, which you can page through:

https://support.pega.com/search?f%5B0%5D=content_type%3ASupport%20Doc&f%5B1%5D=search_site_content_category%3AProduct&f%5B2%5D=search_site_moderator_tag%3ADesign%20Patterns

Content called Design Patterns was formerly available in the Pega Community Wiki. Select Design Pattern wiki content is being moved to the Pega Support Center as Support Documents.

Support Docs > Support Policy & Procedure

For Content Type = Support Doc, select the search facets:

• Content Category = General
• Tags = Support Policy & Procedure

These facets serve up this search results permalink, which you can page through:

https://support.pega.com/search?f%5B0%5D=content_type%3ASupport%20Doc&f%5B1%5D=search_site_content_category%3AGeneral&f%5B2%5D=search_site_moderator_tag%3ASupport%20Policy%20%26%20Procedure

Support Docs > Installation and Update Roadmaps

For Content Type = Support Doc, select the search facets:

• Content Category = Product
• Tags = Installation and Update Roadmaps

These facets serve up this search results permalink, which you can page through:

https://support.pega.com/search?f%5B0%5D=content_type%3ASupport%20Doc&f%5B1%5D=search_site_content_category%3AProduct&f%5B2%5D=search_site_moderator_tag%3AInstallation%20and%20Update%20Roadmaps

Refining filtered Support Doc results

Refine your filtered Support Doc results by using additional search facets:

• Updated - Select a time frame from the list.
• Product - Select a Pega Product from the list.
• Capability - Select a Pega Product capability (feature set) from the list.