Issue The Launch Harness action with the New Document option fails to download the correct text file after updating from Pega Platform 8.5. Symptoms HTML content is downloaded instead of text content.…

Issue Signature properties pick the same signature despite the properties being different. Symptoms and Impact  Signature controls display the same signature, despite having unique properties assigned to…

After updating to Chrome v135.0.7049.42, an empty pop-up window for downloads is displayed.

Find installation and update information by following this documentation roadmap for the Pega Platform Infinity '24.2 minor release.

Issue When using the pyProcessSLA queue processor for Service Level Event processing, updates to the SLA Goal and Deadline fail. Symptoms and Impact The following error displays on updating the SLA times…

Purpose: This Support Doc describes how to configure Five9 VoiceStream to enable Voice AI audio acquisition through a Pega application. Use it in conjunction with information about implementing Five9 in…

Find installation and update information by following this documentation roadmap for Pega Platform Infinity 23.1.4 patch release information.

Executive Summary If you are a Customer Decision Hub client using 1:1 Operations Manager to manage change requests, you may find that your engagement policies can be inadvertently cleared during regular…

Find installation and update information by following this documentation roadmap for the Pega Platform Infinity '24.1 minor release.

Configure Genesys Cloud AudioHook Monitor to enable Voice AI audio acquisition in Pega Customer Service through cloud-based integration with Audio Router.